Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nations largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

The Senior Business Communications Analyst at Amwell Medical Group (AMG) will report to the Senior Manager of Provider Engagement and will play a pivotal role in defining the communications landscape, directly impacting our strategic objectives and operational excellence. This position demands an individual who can not only craft communications but also directly manage complex projects and lead a team of professionals toward achieving AMGs communications goals. You will leverage your professional acumen to develop innovative engagement models, drive cross-functional collaboration, and significantly contribute to AMG's growth and profitability.

Core Responsibilities:

• Craft and execute a metrics-driven communications strategy that aligns with AMGs mission and business objectives, leading to increased engagement within the clinician network.
• Create communication templates, guidelines, and frameworks.
• Analyze communication channels and methods to assess effectiveness.
• Drive improvements that enable Amwell Medical Group to scale high-volume communications efficiently by effectively deploying industry best practices that leverage technology to drive automation, speed, and quality.
• Coordinate and manage communications with internal stakeholders, including medical leadership.
• Manage the delivery of content for AMGs clinician network, including newsletters, announcements, product updates, FAQs, lifecycle communications, transactional emails, etc.
• Own communications, engagement recommendations, and goal achievement related to provider engagement initiatives.
• Partner with clinical leadership to plan and deliver live webinars and maintain the AMG intranet.
• Effectively communicate information to stakeholders at all levels within and outside of AMG, adapting styles to ensure clarity and impact.

Qualifications:

• Bachelors degree or equivalent.
• A minimum of 5+ years of communications and engagement experience, preferably within a healthcare environment.
• Proven track record of strategic leadership, including successful project management and innovation in communications.
• Ability to lead and direct both projects and teams, with significant financial accountability.
• Excellent verbal/presentation and written communication skills, with experience engaging and influencing diverse audiences, from senior leadership to end-users.
• Proficiency in managing multi-channel customer engagement platforms.
• Willingness to adapt, evolve, and grow with the changing needs of our providers and the company.

Additional information

Job Level: P3

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. Were a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $64,000 - $88,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwells Telehealth Services, SilverCloud and The Clinic by Cleveland Clinics second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance