WHAT WE DO - Intentsify provides B2B organizations with the most accurate, comprehensive buyer-intent intelligence in the market today, and solutions to act on that intelligence.
HOW WE DO IT - Delivering and activating proprietary, next-generation precision intent data, Intentsify’s Intelligence Activation Platform identifies companies exhibiting research behaviors directly related to your business solutions, pinpoints where they are in the buying process, surfaces the issues they care about most, and enables you to engage identified companies, quickly and effectively.??
WHY WE DO IT - To transform the way B2B organizations consume, interpret, and activate intent—enabling exceptional full-funnel buying experiences that drive revenue.
About the job:
We are looking for a Junior Support Engineer to support our IT function. This is an exciting opportunity to work at a growing company who are building their internal IT department. We are looking for an individual who enjoys working with and supporting their coworkers and is in search of gaining first-hand experience assisting in the day-to-day delivery of IT services and support.
Responsibilities:
- Provide Tier 1 & 2 level hardware and software support to all internal Intensify staff via email, chat, calls, and in person
- Oversee the daily ticket queue, ensure that priority tickets are solved expediently, and escalations are routed to the IT Operations Manager accordingly
- Monitor and track request through a ticketing and service request platform
- Providing customers with step-by-step guidance to resolve technical problems.
- Identify recurring technical issues and eliminate manual processes through automation.
- M365 Support and Administration (managing users/groups, password/MFA resets, SharePoint access, Desktop Applications, etc.
- Build workflows and automations within our ticketing platform to streamline request and improve process efficiency
- Maintenance of any onsite equipment (office computers, printers, conference rooms, and other office peripherals).
- Assist with internal staff onboarding
- Assist with internal staff offboarding
- Assist with any hardware and software testing as needed
- Assist with software deployments to end users either in person or remotely
- Be an active participant with documentation and writing knowledge base articles, including editing and reviewing documentation created by junior team members
- Help build end user self-help knowledge articles and FAQs
Required Qualifications:
- 2-4 years of work experience in IT helpdesk, desktop support, computer technician, support engineer or a similar technical support role
- Strong knowledge and experience working with and troubleshooting M365 cloud and desktop suite of applications
- Proficiency with an IT helpdesk software
- Experience with any remote support tools (TeamViewer or BeyondTrust for example)
- Strong analytical and problem-solving skills
- Knowledge and/or experience of computer hardware and software troubleshooting (specifically Windows 10/11 and macOS devices)
- Any experience with IT hardware Asset/Inventory management
- Strong interpersonal and communication skills
- Fundamental understanding of IT best practices and standards
- Fundamental understanding of IT networking concepts (DNS, DHCP, basic network topologies, networking equipment, etc.)
Preferred Qualifications:
- Experience working with FreshDesk for ticketing and asset management
- Experience working with an MDM solution (Intune and/or JAMF preferred)
- Experience with Intune Autopilot or Apple Automated Deployment Enrollment
- Experience Apple Business Manager and Apple Support
- Experience with Azure AD/Entra ID
- Experience working with Microsoft Power Automate and PowerShell
Intentsify is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Intentsify. Intentsify does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
