The Enterprise Project Manager is responsible for planning and executing complex, new technical implementation projects for customers of InvoiceCloud. The Enterprise Project Manager will use their experience and knowledge of Invoice Cloud technology, organization, industry, and partners to lead cross-functional teams delivering multifaceted projects often involving new technical integrations and non-routine solutions.

The role is a key member of the Implementations Team. Working in unison with implementation managers, your responsibility is to manage technical implementation projects in the insurance vertical. The role is responsible for planning, leading, organizing, and motivating project teams to achieve a high level of performance and quality in delivering projects that drives revenue and provide business value to customers.

Working closely with InvoiceCloud Engineering, Product, Alliances, Sales, and Client Services teams - the Enterprise Project Manager will lead all aspects of project delivery including definition, execution, risk management, and performance monitoring/reporting. The Enterprise Project Manager takes initiative and exercises independent judgement to define appropriate courses of action where no precedence exists.

Essential Responsibilities:
The expectation is that as an Enterprise Project Manager you will:
   Manage high-profile, non-routine, technically complex, and strategically vital projects
   Understand scope by having a clear high-level understanding of our product offering
   Create and manage project plans and schedules for assigned projects
   Effectively forecast delivery timelines and deliver on organizational and department goals 
   Anticipate risk and have mitigation strategies in place
   Can report projects status at any given time
   Provide proactive, accurate and timely communications to internal and external stakeholders, including providing clear and concise leadership updates
   Have a positive and respectful attitude towards clients, vendors and everyone who interacts with you
   You thrive in ambiguity and like building processes instead of having your tasks laid out for you step by step
   You are a strong leader who enthusiastically serves product and project teams
   Plan, document, manage and track multiple projects from project initiation to project closing
   Partner with technical and operations resources as they develop integrated software solutions and support systems to serve the partners and clients
   Work cross functionally internally to solve implementation challenges
   Serve as primary point of contact/driver for project completion with existing customers through implementation
   Coordinate all implementation activities including those executed by Implementation Managers (SMEs), IT developers, QA resources, Marketing, Finance, Training and Client Services. 
   Mentor less experienced colleagues in PM best practices and processes 
   Your core values of humility, generosity, empathy, and trust affect every aspect of your work

Required Knowledge and Skills:
   Worked in a software development environment, preferably SaaS based solutions 
   Customer driven, results focused, and technically savvy
   Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
   Positive attitude and willingness to learn
   Excellent written and verbal communication skills - both phone and email 
   Background in delivering projects for external customers
   You can build a project schedule or a project plan from scratch if needed
   Experience with Smartsheet is helpful 
   You can effectively work from home

Education:
   Bachelors degree or equivalent work experience
   Project management courses or training
   PMP certification is a plus, but is not required

Minimum Years of Experience:
   Seven years of project management experience implementing software 

Supervisory Responsibilities:
   None