We connected with Lindsay Becker, who is the Customer Success Manager at Mirakl, for a Q&A to discuss why she decided to join the team.
Mirakl offers the industry’s first and most advanced enterprise marketplace SaaS platform. Click here to check out the job openings at Mirakl.
What is your current role at Mirakl, and what are your high-level responsibilities?
At Mirakl, I am a Client Success Manager, focusing primarily on business strategy and platform knowledge. I am part of a great team that oversees a diverse portfolio of US-based B2C retail companies. From mid-size businesses to Fortune 500 organizations, each client presents a unique puzzle to solve, and I love working on tailoring strategies to drive their e-commerce growth. With 15 years of experience in the retail industry, I am well-versed in the challenges and opportunities our clients face, allowing me to utilize my industry experience to help retailers succeed.
What led you to join Mirakl? Was there anything that stood out that ultimately impacted your decision to join?
I became familiar with Mirakl through my time at Fossil Group, where I had the opportunity to be a seller on one of their marketplaces. I was excited when Mirakl reached out with an opportunity to join their team, as I was already such a fan of the platform. After working extensively with top marketplaces, wholesalers, and 1P websites, I knew that my next career move would be e-commerce. Mirakl's exceptional reputation for innovation and their collaborative spirit sealed the deal. It also helped that I really liked the people!
What was your background prior to joining Mirakl?
Before joining Mirakl, I worked for two great retailers: J.Crew and Fossil. During my almost ten years at Fossil, I witnessed firsthand the transformative power of marketplaces. This ignited my interest in the evolving retail landscape and how marketplace and dropship can transform a business. Mirakl provided a unique opportunity to combine my love for fashion and retail with the world of technology. Taking my industry experience and helping clients with their digital journey has been incredibly fulfilling.
Can you share anything about the interviewing and onboarding process at Mirakl?
When I joined the company in 2020, I was onboarded with a warm and supportive welcome from the entire team. They provided me with the necessary resources and guidance to hit the ground running and contribute to our clients' success. I loved that my onboarding experience included members from our global team so that I could connect with colleagues worldwide. I was also very fortunate to start day one with now one of my closest colleagues, who also came from the retail space and is a remote team member. We are now part of a wonderful remote community that has allowed us all to feel included and part of Mirakl even while not “sitting” in our AMER Headquarters in Boston.
Any interesting first impressions about the company that you can tell us since joining?
People often ask me why I love working here, and it's the collaboration. We are always on Slack, sharing ideas and working together. There is no ego at Mirakl - we all want everyone to succeed. I also love the accessibility to leadership. If you have a great idea, they want to hear it. I feel like my voice is heard, and I am valued.
Are there any specific projects or initiatives you are excited to work on?
Within Mirakl, there are numerous exciting projects and initiatives that I am privileged to be a part of. Currently, I am very passionate about working with our media clients. The media world is relatively new to me, and I have enjoyed learning more about it. One of my clients, NBC Universal, even won an award at our recent Mirakl Summit in NYC! Check out their marketplace on the Today Show during the "Jill's Steals and Deals" segment. Truthfully, all of my clients are great, and every day brings new exciting opportunities and challenges.
What makes working at Mirakl unique compared to other companies you've worked at?
What makes working at Mirakl great is the remarkable people and the collaborative spirit that defines our culture. I am constantly inspired by the brilliant minds around me and the genuine passion they bring to their work. We unite as a community, supporting and uplifting one another to achieve shared success. It's the blend of talent, collaboration, and camaraderie that makes me enjoy my job.
