Ketryx is saving and improving lives by making medical software safe and reliable.
In our recent ‘Hiring Unlocked’ Event, we highlighted the Customer Success and Delivery team. Tim Brodeur, VP of Success & Delivery shares:
What is the Ketryx Customer Success and Delivery Team
The Ketryx Customer Success and Delivery team is a critical, high-impact group of about twenty professionals responsible for the deployment, configuration, and long-term success of Ketryx software within regulated medical environments. This team manages the entire customer lifecycle after a sale, ensuring medical device and biopharma clients successfully adopt the platform.
The primary responsibilities of this Ketryx team include:
- Implementation: Gathering requirements, configuring the software, executing migrations, and setting up system integrations.
- Project Management: Managing complex timelines and tasks in highly regulated life sciences settings.
- Stakeholder Management: Operating governance and working with multiple levels of client organizations, from developers to executives.
- Value Realization: Tracking software utility and driving expanded client partnerships.
What Career Levels Exist within Ketryx Customer Success and Delivery
Ketryx structures its Customer Success and Delivery department to support robust talent development, offering clear career progression across multiple seniority levels:
- Associate Level: Designed for recent university graduates. This entry-level role serves as a feeder system to build product expertise from the ground up, with opportunities to transition into leadership or product roles over time.
- Manager Level: Mid-career roles focused on day-to-day execution, client operations, and hands-on delivery.
- Director Level: Senior roles managing complex client operations, overseeing deep integrations, and interacting with stakeholders at top-tier biopharma and medical device corporations.
- Specialized Consulting: Dedicated roles focusing specifically on Quality Assurance (QA) and Regulatory Affairs (RA) consulting.
What Skills and Profiles does Ketryx Look For
Ketryx seeks a distinct blend of technical capability and consulting skills due to the highly specialized nature of its medical software platform. Ideal candidate profiles include:
- Technical Backgrounds: Candidates with software engineering backgrounds or computer science degrees who want to remain technical but transition into customer-facing roles.
- Delivery and Consulting Experience: Individuals with a background in professional services, system implementation, or enterprise IT consulting.
- Regulated Industry Expertise: For senior-level roles, experience navigating complex ecosystems in top-tier medical device or biopharma organizations is highly valued.
- Baseline Technical Aptitude: A strong technical baseline is required across all levels, including entry-level associates, to quickly grasp the product and deliver value.
Why Boston Tech Job Seekers Should Choose Ketryx
For tech professionals in the Boston ecosystem, Ketryx offers a unique opportunity to combine high-growth startup dynamics with mission-driven work. The team is characterized by a strong culture of mentorship and talent development, drawing inspiration from industry-leading consulting programs to train future tech leaders. Job seekers who are motivated by high impact, fast-paced environments, and the chance to improve medical software reliability will find a strong cultural fit at Ketryx.
