Trellis builds industry-leading solutions that make insurance easy for everyone, from consumers to partners to insurers.
In This Video
Daniel Demetri, CEO & Founder, shares the details on Trellis and what it’s like to work there.
What is Trellis
Trellis builds industry-leading technology solutions that make insurance accessible, affordable, and easy for everyone. By combining human expertise with advanced machine learning, the company helps consumers find the ideal insurance policies for auto, home, motorcycle, and other personal lines.
How Trellis Operates Local Agent Knowledge at Scale
Trellis employs a hybrid business model described as local agent knowledge at scale. Initial customer contact is managed by an intelligent virtual agent that qualifies interest. From there, human agents utilize a highly data-driven platform that suggests, ranks, and filters insurance options from nationwide carriers based on specific zip codes and consumer profiles. This allows the team to deliver deep localized insights with the operational advantages of an always-on national contact center.
Core Engineering and Technology Teams at Trellis
The infrastructure of Trellis is powered by several critical technical teams focused on data optimization and communication efficiency:
- Conversation Engineering: Focuses on text and voice interoperability to improve birectional, agentic customer communication.
- Real-Time Bidding: Manages machine learning algorithms that allocate and optimize a substantial marketing budget.
- Core Engineering: Formulates the orchestration, intelligence, and ranking algorithms to pair consumers with the ideal insurance policy and agent.
- Data Team: Logs and evaluates consumer touchpoints to optimize the digital journey and enhance overall communication quality.
Consumer Impact and Savings with Trellis
Trellis provides solutions that directly address financial challenges, helping customers save an average of $800 annually. This cost reduction significantly impacts households, particularly senior citizens on fixed incomes or families with modest income levels. The platform streamlines the typically complex insurance underwriting process by using dynamic workflows, removing unnecessary questions, and giving users a better return on investment for their time.
