SimpliSafe: Customer Retention Specialist
294 Washington Street, 9th floor
Boston, MA 02108

Employee Testimonials


SimpliSafe is a leading home security company that is disrupting the alarm industry with its award-winning security solution and pioneering self-install model. SimpliSafe combines thoughtfully-designed technology with industry-leading professional monitoring and verification all at fair and honest prices with no long-term contracts. Visit to learn more!

The Customer Retention Specialist role requires the ability to multi-task and speak to a wide demographic of people from across the country. If you are incentive-driven, persistent, and committed to delivering exceptional customer service, this could be a perfect fit for you!

Specific activities include but are not limited to the following:

  • Offer solutions/educate our customers on the value of our products and services via phone
  • Achieve and provide exceptional customer service while always maintaining a friendly, patient demeanor
  • Communicate with exemplary interpersonal skills in the workplace
  • Take and apply feedback from coaches and leaders to continuously improve performance
  • Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
  • Ability to work well independently and also in a team environment
  • Requires the ability to follow direction and expertly address any customer concerns

We will invest in you, train you and expect you to commit your passion and energy to fueling our continued growth and yours!

Pay Rate: Hourly, $15.00 with uncapped earning potential through incentive pay

**We are currently hiring for two shifts:

9:00am-6:00pm, must have availability 7 days/week. This is a 5 day work week on a rotating schedule, so weekend availability is required.

3:00pm-midnight, must have availability 7 days/week. This is a 5 day work week on a rotating schedule, so weekend availability is required.


Employee Testimonials

Talent Acquisition and HR Coordinator

I'm incredibly grateful to Simplisafe for the opportunities that have opened up for me here. There's a prevailing focus on promoting professional development and growth from within. We're very proud of our product, our teams, and our culture!

Customer Service Supervisor

I started working at Simplisafe about a year ago and I have never felt more at home. From the great management to the amazing culture, Simplisafe shows that they truly care about their employees with benefits, promotions, and year round activities.