Software Support Engineer

What we need

We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production — partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.

What we do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

What you'll do

• Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

• Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.

• Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

• Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.

• Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.

• Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.

• Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What you'll need

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

• Minimum of 2 years of software engineering, deployment, or production support experience.

• Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.

• Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.

• Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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