Service Readiness Engineer

Job Description

What we need

Symbotic is seeking for a Service Readiness Engineer to join our Service Readiness team. Your job will be to support the successful deployment, maintenance, and service of robotics and automation equipment at customer sites by developing spare parts strategies, maintaining BOM structures, supporting PLM data, and helping establish maintenance requirements.

What we do

The Service Readiness team helps ensure Symbotic's automation and robotics equipment is ready to be effectively maintained and supported throughout its lifecycle. The team partners closely with Engineering, Supply Chain, and Field Service to develop service materials, equipment data, spare parts requirements, and maintenance information that support customer site operations.

What you'll do

• Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
• Maintain maintenance and operations BOM structures to support equipment upkeep.
• Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
• Support part creation and release within the Product Lifecycle Management (PLM) database, including reviewing and updating datasheets and sourcing information.
• Develop equipment asset lists and support the setup of parts, asset data, and planned maintenance requirements within the Computerized Maintenance Management System (CMMS).
• Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
• Provide service-related feedback to support product improvements and equipment supportability.

What you'll need

• Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
• Minimum of 3 years of experience working with BOM structures, including reviewing and submitting Engineering Change Orders (ECOs).
• Experience reading or developing engineering drawings using PLM or CAD tools.
• Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
• Experience with CMMS and maintenance requirements a plus.
• Proficiency in Excel with the ability to work with large datasets.

Our Environment

• Up to 15% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

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