Symbotic

Senior Support Software Engineer

Wilmington, MA
June 5, 2026
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Deadline date:

Job Description

What we need

We are looking for a proactive Advanced Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to develop, integrate, deploy, and troubleshoot the software that runs our automation systems in production — coordinating across Engineering, DevOps, QA, and Operations to deliver stable, high-quality production environments.

What we do

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

What you'll do

  • Coordinate cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

  • Contribute to supply chain automation improvements through software development, system integration, and deployment automation.

  • Support and enhance CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

  • Troubleshoot complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.

  • Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.

  • Partner with internal and external stakeholders to ensure stable delivery, timely issue resolution, and successful customer outcomes.

  • Participate in weekend on-call support and travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events.

What you'll need

  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

  • Minimum of 5 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.

  • Required technical skills: Kubernetes, Linux, CI/CD, DevOps, deployment automation, scripting, APIs, databases, and system integration.

  • Preferred technical skills: Docker, Python, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.

  • Experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

  • Core competencies: proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.

Our environment

  • Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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