Symbotic
Manager, Supplier Performance
Job Description
What we need
The Manager, Supplier Performance is responsible for overseeing supplier follow-up operations, ensuring on-time delivery performance, and driving accountability across the supply base. This role leads a team of Supplier Follow-Up Specialists, manages escalations, and partners cross-functionally to mitigate risk, resolve disruptions, and improve overall supplier performance. The Manager plays a critical role in aligning supplier execution with broader procurement and supply chain strategies.
What we do
Our global sourcing, procurement and third-party supplier team develop innovative category management strategies in collaboration with the business. The team focuses on strategic third-party partner agreements and help support supplier relationship management, commercial and financial pricing models for overall supplier performance.
What you’ll do
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Lead, mentor, and develop a team of Supplier Follow-Up Specialists and Associates, setting clear expectations for execution, accountability, and supplier management standards.
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Drive workload prioritization, resource alignment, and team cadence to support business needs, customer commitments, and production schedules.
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Provide coaching, training, and performance feedback to strengthen technical capability, escalation management, and cross-functional collaboration.
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Foster a culture of accountability, responsiveness, and continuous improvement across the team.
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Own relationships with high-impact, high-risk, and strategic suppliers, serving as a key point of accountability for supplier execution and performance.
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Lead supplier performance reviews and drive accountability for delivery, quality, and long-term performance improvement.
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Partner with Procurement on sourcing strategies, supplier performance initiatives, and recovery planning.
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Oversee critical and at-risk orders, ensuring proactive follow-up to mitigate delays and supply chain disruptions.
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Serve as the primary escalation point for supplier-related risks and disruptions, leading cross-functional resolution efforts with Procurement, Planning, Engineering, Quality, and Logistics.
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Approve and monitor supplier corrective action plans to ensure timely and effective resolution.
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Lead root cause analysis and corrective action initiatives to address recurring supplier issues and prevent repeat disruptions.
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Develop and maintain supplier performance dashboards, KPIs, and reporting to provide visibility into supplier health, operational risk, and recovery progress.
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Analyze supplier performance trends to identify recurring issues and drive process improvements.
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Recommend and implement improvements to supplier follow-up processes, tools, metrics, and communication workflows.
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Support readiness for key project milestones and stage gate deliverables.
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Communicate supplier risks, performance updates, and recovery plans to leadership.
What you’ll need
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Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
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Minimum of 8 years of experience in supply chain, supplier management, expediting, logistics, or a related function.
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Previous experience leading, mentoring, or developing team members.
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Experience managing supplier performance, escalations, recovery plans, or at-risk orders.
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Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment.
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Excellent communication and interpersonal skills, with the ability to influence across functions and levels.
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Strong problem-solving skills with the ability to make sound decisions under pressure.
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Flexibility to adapt to changing priorities, business needs, and customer requirements.
Our Environment
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Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
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The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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