Service Specialist

• Monitor and respond to incidents, alarms, and customer requests.
• Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and Devices.
• Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.
• Document work in ServiceNow and maintain knowledge articles.
• Escalate complex voice and collaboration issues to L2/L3 teams.
• Provide customer communications and ticket updates.
• Participate in after-hours coverage as assigned.

• GED or High School Diploma
• 1+ years of Help Desk, NOC, MSP, or technical support experience
• Basic knowledge of VoIP, SIP, networking, Microsoft 365, and collaboration technologies

• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.