Inside Renewals Specialist

The Inside Renewals Specialist role is responsible for retaining and growing a portfolio of high-volume customer accounts by driving timely, accurate renewals and identifying upsell and cross-sell opportunities in partnership with Account Executives, Sales management, and Customer Success

• Proactively manage and drive the renewal process for an assigned portfolio of high-volume accounts, ensuring contracts renew on time and with minimal disruption to the customer relationship.
• Build and maintain strong customer relationships, understanding each account’s needs and positioning the value of NWN’s offerings to meet them.
• Partner with Account Executives, Sales management, and Customer Success to identify upsell and cross-sell opportunities within the renewal portfolio.
• Develop accurate, compelling renewal and expansion proposals, ensuring pricing is correct and terms align with each customer’s goals.
• Maintain and track the renewal pipeline, ensuring renewal milestones are met on schedule and that opportunities for additional revenue are identified and pursued.
• Analyze customer purchase and renewal history to inform renewal strategy, pricing, and expansion recommendations.
• Identify and drive process improvements for the renewal workflow, adopting automation and tools where appropriate.
• Coordinate with internal teams, including Sales, Customer Success, Engineering, and Finance, to resolve customer issues that surface during the renewal cycle.
• Report regularly on renewal activity, pipeline health, and performance metrics to Sales management and other stakeholders.
• Performs other duties as assigned.
• Complies with all policies and standards.