Business Architect – Public Safety

The Business Architect of Public Safety will provide expert technical sales support and engineering services for NWN’s robust Public Safety portfolio, assisting with client needs analysis, solution design, proposal generation, scope of work development, and maintaining strategic relationships with key partners. This role serves as a critical technical advisor and liaison to support the sales team within the niche public safety market (NG911, PSAPs, emergency communications).

• Act as the lead technical resource during the presales process, working closely with the sales team as the key advisor on Public Safety solutions.
• Drive technology evaluation stages, including client discovery (on-site/remote), requirements gathering, solution architecture, and presentations.
• Develop detailed Scopes of Work (SOW), Bill of Materials (BOM), system designs, and proposals for complex NG911, cloud-based call handling, recording/analytics, CAD, mapping, location services, cybersecurity, and AI-enhanced emergency communications solutions.
• Turn around accurate quotes efficiently and support the full sales cycle from discovery through implementation and post-sale technical assistance.
• Build and maintain strong relationships with vendor partners while collaborating with NWN’s Product Management team.
• Work cross-functionally with internal teams including EMP (Experience Management Platform), networking, cybersecurity, visual collaboration, managed services, and other groups to deliver integrated solutions and accelerate deal closure.
• Attend onsite customer meetings, industry events and presentations with sales reps.
• Identify and resolve technical issues to ensure customer satisfaction across the sales and delivery process.
• Demonstrate continued technical expertise through vendor certifications and deliver training to sales teams and customers as needed.
• Contribute to proposal development, RFP responses, and technical documentation tailored to public safety agencies (primary/secondary PSAPs, government, schools, campuses, enterprises, and hospitals).
• Possess solid business acumen skills: Strategic Thinking & Problem Solving, Communication Effectiveness & Influence, Financial Literacy, Analytical Skills, Risk/Exposure Evaluation, Critical Thinking, etc. Position requires on-going self-study to continuously improve skills relative to strategic technology direction and service offerings. Recurring report requirements may include but are not limited to: time sheets, expense reports, billable time sheets, task completion documentation