In This Video
Jim Sullivan, CEO, shares the details on NWN Carousel and what it’s like to work there.
We discuss:
Who is NWN Carousel?
NWN Carousel is a leading technology-enabled services company based in the Boston tech scene that delivers cloud-based solutions for the modern workplace. The company solves complex customer business challenges by combining managed technology services, custom software capabilities, and specialized hardware integrations. NWN Carousel focuses on remote work, hybrid work, and modern workspace environments, leveraging cloud capabilities and artificial intelligence to deliver end-to-end solutions.
What is the history and growth of NWN Carousel?
NWN Carousel was formed by combining NWN, an established managed services provider, with Carousel, a similar organization with a highly complementary customer base. Backed by private equity partner American Securities, a firm with thirty-two billion dollars under management, the company has scaled to approximately one billion dollars in sales and serves roughly five thousand customers. This backing supports both organic market growth and strategic mergers and acquisitions to expand their software and technology portfolio across North America.
Who are the target customers of NWN Carousel?
NWN Carousel serves a diverse client portfolio across multiple sectors. More than half of its customer base consists of large enterprise accounts with complex corporate IT needs. The remaining portion, which accounts for about thirty-five to forty percent of their business, spans state, local, and higher education sectors across the United States. The company holds over one hundred and twenty state contracts, managing significant public IT budgets in states like Massachusetts, Rhode Island, California, Texas, and Florida.
What is the work culture at NWN Carousel?
The workspace culture at NWN Carousel balances high performance and accountability with personal time and flexibility. The organization features an employee Net Promoter Score of eighty-five, indicating exceptionally high employee satisfaction and strong team chemistry. Employees are encouraged to give back to local communities through charitable initiatives, fostering a high-integrity environment that aims to grow the company in a pragmatic, sustainable way.
Why should Boston tech job seekers choose NWN Carousel?
NWN Carousel offers several unique advantages for tech professionals in the Boston area. First, it operates in a massive and expanding modern workplace market valued at nearly one hundred billion dollars. Second, the company integrates real-world artificial intelligence and machine learning solutions, particularly in contact centers and devices, moving beyond hype into practical customer deployments. Finally, its combination of entrepreneurial innovation, substantial financial backing, and stable leadership provides employees with a platform for long-term career growth rather than just a job.
