InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions.
Jessi Marcoff, Chief People Officer, shares:
Who is InvoiceCloud?
InvoiceCloud is a Boston-based cloud software and payment processing company focused on digital billing, customer engagement, and outbound payment solutions. The platform specializes in making online bill payments easier and more accessible across essential services, including utilities, municipalities, and insurance providers.
How Large is InvoiceCloud and Where is the Boston Office Located?
InvoiceCloud employs over 600 total team members globally, with a couple hundred employees located specifically in the New England area. The company headquarters is located in the Seaport District of Boston within the MassMutual building. The workspace features modern breakout spaces, collaborative areas, and scenic views of the Boston harbor.
What is InvoiceCloud’s Approach to Remote and Hybrid Work?
InvoiceCloud operates under a flexible hybrid work policy for Boston-based employees. Team members are expected to work in the office one to two days per week, coordinating directly with their teams on scheduling. The company heavily invests in bringing teams together on-site for collaborative work, events, and quarterly team gatherings, while fully supporting remote team members who travel in for key sessions.
What is the Work Culture Like at InvoiceCloud?
InvoiceCloud fosters a highly collaborative, low-ego, and innovative work environment. Employees work closely with customers in municipal, utility, and insurance sectors, creating a strong sense of purpose and direct impact. To encourage creativity, InvoiceCloud hosts internal innovation competitions, allowing employees from all departments to build prototypes, solve customer pain points, and spend dedicated time on creative problem-solving outside of daily routine tasks.
How is InvoiceCloud Integrating AI and Innovation into its Products?
InvoiceCloud is actively integrating artificial intelligence and automation across both internal operations and customer-facing products. AI initiatives focus on modernizing product delivery, eliminating repetitive administrative tasks, improving customer experience, and establishing InvoiceCloud as an AI leader for its biller clients.
Why Should Job Seekers Consider Working at InvoiceCloud?
InvoiceCloud combines the financial stability of serving essential industries like utilities and municipal services with the innovation and growth opportunities of a scaled software company. Employees enjoy cross-functional exposure, high agency to move beyond rigid job boundaries, and the opportunity to shape the future of product development, sales, engineering, and artificial intelligence integration.
