Liaison International Company Overview
More than 5000 programs rely on our admissions management and marketing automation software and services to reach prospective students, streamline administrative tasks, and create exceptional experiences for applicants across the full enrollment cycle—from first interest to first day on campus.
Jobs at Liaison International
CEO and Founder
George founded Liaison International in 1990 and served as President and Chief executive officer until 2013 when he assumed the role of Chairman. Under his guidance, Liaison became a leader in providing Graduate Management Software and Centralized Application Services for educational institutions and health professions associations and their member schools, the foundation for today’s admissions management and marketing enterprise. He plays an integral role in creating various consortiums of schools to take advantage of Centralized Application processes, to advance their recruitment strategy, and to share best practices among the members schools as well as other educational consortiums.
George is an active board member of for-profit and non-profit institutions that focus on K-12 and Higher education that encourage student achievement and personal excellence.
Chief Financial Officer
Jim is Liaison’s chief financial officer. Jim joined Liaison with over 25 years of experience in finance and accounting in the Massachusetts high-tech industry. Prior to Liaison, Jim was chief operating officer and chief financial officer at NaviSite, Inc., a provider of enterprise-class hosting and managed cloud services. NaviSite was acquired by Time Warner Cable in 2011. Prior to NaviSite, Jim held senior finance positions at Lanthorn Technology, Guardent, Inc. and Razorfish. He holds an M.B.A. from Northeastern University and a B.A. in Economics from the University of Washington.
President, CRM Solutions
Scott is Liaison’s president of CRM solutions. He guides strategy for the company’s CRM and marketing platform, which helps higher education institutions manage recruiting campaigns more effectively across email, text, and print channels. Prior to joining Liaison, Scott was president and CEO of Spectrum EDU Solutions, a marketing and CRM firm serving higher education, acquired by Liaison in 2014. Scott built Spectrum from the ground up to meet the marketing needs of higher education admissions departments. Before founding Spectrum, Scott worked for several New York ad agencies and as a marketing director for an international manufacturer.
Bill is Liaison’s Chief Technology Officer. Bill leads all aspects of our technology direction, software teams, project management and cloud infrastructure. Bill joined Liaison with over 20 years of experience in software development.
Prior to Liaison, Bill was the VP of Engineering at Accruent, the leading cloud provider of integrated workplace management systems (IWMS) which has a significant footprint in higher education. As the Vice President of Engineering at Accruent, Bill led their product development and architecture efforts. Prior to Accruent, Bill held senior engineering management positions at RSA, Iron Mountain Digital and Intellution. He holds a BS in Electrical and Computer Engineering from Northeastern University in Boston.
Vice President, Implementation Services
As Liaison’s Vice President of Implementation Services, Mike is responsible for providing strategic direction for Liaison’s technology plans, investments, and products, specifically guiding platform development strategy.. Mike has more than ten years of experience providing ERP, CRM business intelligence, market data, and knowledge management software across the financial services market, leading high-impact technology projects to success. He holds a B.S. in computer science and an M.S. in economics from Lehigh University.
Vice President, Human Resources
Chris is Liaison’s vice president of human resources. He is responsible for optimizing organizational performance, attracting top performers, and inspiring every employee to be passionate about admissions management and marketing. Most recently, Chris served as vice president of human resources at Silverlink Communications, a leading healthcare consumer communications company. Chris has a B.A. in political science from the University of Massachusetts.
Deborah H. Erdner
Vice President, CAS Operations
Deborah is vice president of CAS Operations, which is critical to both our association partners and their member institutions. Deb manages the Customer Solutions Managers (CSMs) and training teams. Before coming to Liaison, Deborah was director of admissions at Philadelphia College of Osteopathic Medicine where she was responsible for the recruitment, admission, and retention of students applying to the Doctor of Osteopathic Medicine program. Deborah holds a B.A. in sociology from Wilkes University and an M.S. in organizational development and leadership from the Philadelphia College of Osteopathic Medicine.
Ibrahim F. Kachouh
Vice President, Information Technology Systems and Services
Ibrahim joined Liaison in 1995. As Vice President of Information Technology Systems and Services, he focuses on the strategic planning and management of innovative solutions to effectively address client needs for information technology systems using team-based, participatory approaches. His expertise centers on enterprise-level information systems analysis, design, and implementation; clinical practice and research applications; data security and HIPPA compliance; and infrastructure resource planning. Ibrahim draws on more than 20 years of experience in the healthcare and medical education settings. He is part of Liaison’s leadership team in sustaining the vision and energy for a strong service-oriented company. Prior to joining Liaison, he worked with Encore Computers, an early pioneer in the parallel computing sector, where he worked in technology systems design. He is a member of the Healthcare Information and Management Systems Society (HIMSS) and EDUCAUSE. Ibrahim holds a BS in Computer Engineering from Northeastern University.
Executive Vice President, Sales and Marketing
As Liaison’s executive vice president of sales and marketing, Craig leads new business initiatives, manages customer acquisitions, marketing initiatives and represents Liaison’s full suite offerings. Craig has more than 20 years of professional sales and marketing experience, devoting half of that time to helping colleges and universities meet their enrollment objectives through technology and direct marketing solutions. Prior to joining Liaison, Craig served as chief client development officer at Royall & Company, acquired by The Advisory Board Company (ABCO). He also served as vice president at Talisma Higher Education (acquired by Campus Management Corporation in 2008). Craig has a B.A. in advertising from the Edward R. Murrow College of Communications at Washington State University.
Vice President of Product
As Vice President of Products, Adam will lead the management and advancement of Liaison's present and future product suite - defining product vision, process, strategy, and roadmap to meet user needs and market demands.
Prior to joining Liaison, Adam worked with Pegasystems, an enterprise software vendor focused on providing CRM solutions to some of the largest global companies. Pegasystems sells customer service, marketing, and sales applications. Adam’s clients include AIG, who manage their claims globally through Pegasystem’s customer service solution, and Heathrow Airport in London, who use the software to control airport operations and improve passenger satisfaction. Adam has been responsible for leading a global organization of over 130 product managers, designers, and engineers, including teams in Cambridge, MA, and India. He was awarded the Pegasystem Chairman’s Award for his work in 2015. Adam earned his Bachelor degree in Computer Science from Carnegie Mellon University.
Vice President of Strategic Enrollment
Robert is the VP of Strategic Enrollment. He is responsible for working with the Sales and Marketing teams to identify and close new Association and UniCAS contracts and support their respective adoption effort to launch. Robert will serve as subject matter expert in conducting best practice admission Webinars, presentations and case studies, to augment the strong position that Liaison holds in the Higher Ed market.
Robert comes to Liaison with 25 years of admission and enrollment management experience, including work in diversity-based admissions, emerging technologies, operational efficiencies, and process management. He has held senior admission roles at Tulane University, Oklahoma State University College of Osteopathic Medicine, and served as vice president of application services for the American Association of Colleges of Osteopathic Medicine. Most recently Robert served 10 years as the Director of Admission at the University of Michigan Medical School. He has a B.A. in Sociology and Spanish and a M.A. in Higher Education Administration from the University of Michigan.
What is it like to work at your company in terms of your culture?
Culture is everything at Liaison. We have a very diverse team, which makes our company incredibly dynamic. Our environment is energetic, highly collaborative, and professional. People are very friendly and kind. We work hard but also know when to celebrate our successes. Monthly socials give everyone an opportunity to get to know each other and also allow HR to publicly recognize hard work through a peer-to-peer awards program. Candidates tend to get a real sense of this culture during their interview process and we receive compliments all the time on how much they enjoyed their interaction with Liaison employees.
What can someone expect during the interview process?
We approach interviews from a team perspective. If you’re interviewing for a development role, you’re going to speak to not only your manager and your peers but with managers and peers in other departments such as QA and UI. Each individual focuses on specific competencies to ensure a diverse interview experience. For technical roles, you may be asked to perform a code exercise or provide work product following your onsite interview.
What can people expect over the course of their career at Liaison International?
Hyper-growth and plenty of room for advancement and new responsibilities. As a growing company, we are constantly adjusting our organization and creating new opportunities for those that are ready to step-up. We focus on promoting internal talent as well as continuously finding the best candidates to keep Liaison competitive in our industry. This is a team environment and everyone pitches in to get things done…and we always do.
Are there any favorite activities that the employees do outside of the office?
Wednesday nights are a big night at Liaison – Team Trivia! We get a group of employees (across all departments) to meet at The Cherry Tree in West Newton to see how smart we really are and earn bragging rights.
Thursday night is another popular night in the office – Game Night. A group of employees meet in our large café to hang out and play a variety of different games.
Throughout the year, Liaison holds plenty of social events such as cooking competitions for a charity of choice, food drives, and Toys for Tots to name a few.
Do you have any unique benefits or perks?
We are located at the historic Arsenal on the Charles in Watertown. One huge benefit is free parking! There is also a free shuttle service to and from Harvard Square for those that utilize the Red line. Boston Sports Club is right next door, and yes, we have a corporate rate. There are places to eat, including food trucks, and we have a beautiful view of the Charles River from our office space.
What’s on tap or in your fridge?
One thing about Liaison is that you will never go hungry. We have fresh, organic fruit delivered twice a week from Boston Organics and plenty of leftovers that make their way out to the floor – sandwiches & salads, Italian & Indian cuisine just to name a few. Need something sweet? You can always stop by the front desk candy dish – it is never empty!
There are also plenty of times throughout the year when a nice cold beverage will be delivered to your desk. Whether it’s to distract you from the weather, celebrate payday or just because.