Senior Sender Intervention Manager

Job Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

The Role:

As we grow and evolve, maintaining a strong email reputation across our domain becomes more complex. With over 1,500 sales development representatives actively using our email gateway, as well as external senders leveraging our AI Emailer product, it has become evident that we need a dedicated leader to manage, monitor, and enforce email sending compliance practices in the org and our products. 

What You’ll Do:

• Acting arm for the email police department regarding Terms of Service violations involving email results, content, and sending terminators (client listed at Spamhaus DBL). 
• Establish a robust set of email compliance standards and ensure adherence for all users by collaborating with Compliance, Sales/GTM, and Product teams to ensure sending policies are reasonable and enforced effectively; as well as creating new policies for abuse outliers as they become visible.
• Producing and providing education and training to support best practices among senders.
• Performs cadence of webinars around email deliverability best practices that can maximize our product’s value to the customers.
• Establishing/enforcing warming policies for new BDR senders
• Providing ongoing training and support to people managers to ensure compliance with sending practices.
• Keeps visibility with the sales-arm of the business, and acts as supporting lead to pre-post sale discussions around deliverability.

Comply with all applicable Company policies and procedures. Regular and consistent attendance, including in-person attendance where required.

• Other work as assigned by your manager or leadership.
• The information in this job description represents a summary of the role and is not intended to be a comprehensive list of job duties. Responsibilities and duties of the position may change without notice at the Company’s discretion.

What You Bring:

• A wealth of experience (8+ years) in email deliverability and compliance.
• A background in policing and sender policy enforcement at larger Email Service Providers.  
• Public Speaking Ability: Accomplished public speaker on topics related to email sending and deliverability.  Ability to confidently present best practices to internal and client stakeholders.
• Commitment to ZoomInfo: Role should be based in Vancouver, WA with 3 days per week minimum in-office.

#LI-EB-1

#LI-Hybrid