Senior Global Facilities and Physical Security Manager

Job Description

We are seeking an experienced Senior Global Facilities and Physical Security Manager to oversee the strategic management of our global office portfolio and implement robust security measures across all locations.

The Senior Global Facilities and Physical Security Manager will oversee workplace operations and physical security for ZoomInfo’s workspaces and report to the Senior Director of People & Places. This role is responsible for delivering a seamless workplace experience, optimizing workplace operations, and ensuring the safety and security of employees and assets worldwide.

Key Responsibilities:

Physical Security:

• Security Program Development: Design and implement a comprehensive global physical security program to safeguard employees, assets, and facilities.
• Risk Management: Conduct regular security audits, risk assessments, and emergency drills to identify and address vulnerabilities.
• Incident Response: Lead the investigation and resolution of security incidents, including theft, vandalism, or workplace disruptions.
• Technology Oversight: Manage access control systems, surveillance equipment, and other physical security technologies to ensure reliability and effectiveness.
• Policy Enforcement: Develop, implement, and enforce security policies and procedures tailored to regional needs and regulatory requirements.
• Vendor Coordination: Oversee relationships with third-party security providers, ensuring high performance and alignment with company objectives.
• Emergency Preparedness: Establish crisis management plans and train employees on emergency procedures, evacuation protocols, and safety awareness.

Workplace Operations: 

• Strategic Planning: Develop and implement a global facilities strategy, focusing on operational efficiency, sustainability, and employee experience.
• Portfolio Management: Oversee space planning, office utilization analysis, and scenario development across the global portfolio.
• Operations Oversight: Ensure the efficient operation and maintenance of building systems, including HVAC, electrical, plumbing, and general repairs.
• Project Management: Partner with real estate and workplace experience on office renovations, relocations, and decommissions, delivering projects on time and within budget. Support the Real Estate Project Team with major office buildouts.
• Vendor Management: Negotiate contracts, manage relationships, and monitor performance of external vendors to ensure compliance with SLAs.
• Budget Management: Develop and manage the global People & Places budget, tracking expenses and optimizing cost efficiency.
• Regulatory Compliance: Ensure all facilities adhere to local health, safety, and environmental regulations.
• Workplace Services: Help to oversee day-to-day office operations, including reception, mailroom services, and employee amenities, to enhance the workplace experience. Support the Employee Experience Team with global initiatives.

Leadership and Collaboration:

• Team Development: Build, lead, and mentor a high-performing team of workplace and security professionals across multiple regions.
• Stakeholder Collaboration: Partner with senior leadership and cross-functional teams (e.g., HR, IT, Legal, Procurement) to align workplace and security strategies with organizational goals.
• Employee Engagement: Act as a trusted resource for employees, addressing workplace-related questions and concerns.
• Continuous Improvement: Stay informed of industry trends, emerging technologies, and best practices to refine facilities and security operations.

Qualifications:

• Bachelor’s degree in Facilities Management, Business Administration, Security Management, or a related field.
• 8+ years of combined experience in facilities management and physical security, with a proven track record of managing global operations.
• Expertise in overseeing large-scale office portfolios (500,000+ square feet) and leading workplace services teams.
• Strong understanding of building systems, maintenance practices, and workplace design.
• Knowledge of physical security systems, risk assessment methodologies, and incident response protocols.
• Exceptional project management skills, with the ability to manage multiple complex initiatives simultaneously.
• Strong financial acumen, including experience managing multimillion-dollar budgets.
• Excellent leadership, communication, and stakeholder management skills.
• Professional certifications such as CFM, FMP, PSP, or CPP are highly desirable.