Creative Operations Specialist

Job Description

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

We’re looking for a Creative Operations Specialist to support the execution of creative projects across our Marketing team. You’ll help drive timelines, manage workflows, and ensure clear communication across a wide range of stakeholders, from designers and copywriters to product marketers and channel leads. The ideal candidate is highly organized, detail-oriented, and excited to contribute to creative workstreams that span the entire marketing organization. 

RESPONSIBILITIES:

• Manage end-to-end project execution for BAU and lower-priority integrated creative workstreams across Brand, Media, Product Marketing, and other internal teams
• Support creative resource forecasting and planning, including ownership of actuals tracking and upkeep of resource management tools
• Monitor timelines and workflows to proactively identify roadblocks, raise escalations, and help keep projects on track
• Build and manage project schedules, deliverables, and production plans using internal tools like monday.com
• Coordinate and clearly communicate with cross-functional stakeholders to ensure alignment on scope, timing, and responsibilities
• Own organization of vendor, contract, and freelance records (e.g., SOWs, invoices, vendor forms)
• Provide operational support to external partners (agencies and freelancers), including onboarding, project coordination, and briefing
• Maintain and improve team documentation, including briefing templates and process playbooks, to support clarity and efficiency
• Contribute to creative production needs or vendor management based on interest and evolving team priorities

QUALIFICATIONS:

• 1–3 years of project management experience, ideally in a creative, marketing, or agency environment
• Extremely organized with high attention to detail
• Strong problem solving skills, with a combination of analytical and instinctiveness that aids in decision making
• Comfortable managing multiple projects and deadlines with clear understanding of priorities
• Excellent communicator with the ability to clearly convey information across teams and roles
• Adaptable and calm under pressure, able to pivot plans and priorities as needed
• Proactive with a strong sense of ownership
• Experience using project management tools (specifically monday.com is a plus)
• Eagerness to learn and grow within a dynamic, collaborative team
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks to improve efficiency 

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.