Business Analyst I (Membership Services)

Job Description

At WHOOP, we’re on a mission to unlock human performance. We empower members to perform at their highest potential by providing deeper insights into their bodies and daily lives. Our team thrives on innovation, data-driven strategies, and a shared passion to redefine member engagement and retention.

We are seeking a Business Analyst I to join our Business Analytics team to deliver high-quality analysis and insights that support WHOOP’s Membership Services organization and the end-to-end member experience. This role is ideal for an early-career analyst who is eager to build strong analytical foundations, partner closely with cross-functional teams, and learn how data informs operational, product, and member experience decisions at scale. By translating support and experience data into actionable insights, you’ll play a key role in improving how WHOOP members are supported and how they experience our platform.

RESPONSIBILITIES:

• Member Experience & Analysis: Build and maintain KPI reporting for Membership Services to track performance, trends, and initiative impact. Analyze key metrics—including contact drivers, resolution times, repeat contacts, CSAT, and escalations—to identify insights and opportunities to improve the member experience.
• Strategic Partnership & Communication with Membership Services: Partner closely with the Member Services team to support data-driven decision-making, helping answer operational and experience-related questions and translating insights into actionable recommendations.
• Operational Insights & Efficiency: Support analysis of support workflows, tooling, and processes to identify inefficiencies, capacity needs, or areas where automation and process improvements could enhance member outcomes.
• Root Cause & Issue Analysis: Assist in identifying root causes of high-volume member issues by combining qualitative feedback with quantitative data, helping inform upstream product, policy, or process changes.
• Data Integration & Quality: Partner with Analytics Engineering to leverage trusted data models and ensure data quality, while contributing to clear documentation, metric definitions, and self-service resources that enable partners to use data confidently.

QUALIFICATIONS:

• 1-2 years of experience as a Business Analyst or in a similar role, with bonus points for experience with customer success. 
• Bachelor’s degree in Statistics, Business, Economics, Data Science, or a related field.
• Strong analytical curiosity with the ability to break down problems using data.
• Working knowledge of SQL (or strong interest in developing SQL proficiency).
• Familiarity with data visualization tools such as Looker, Tableau, Sigma, or similar.
• Clear communication skills and attention to detail.
• Collaborative mindset with a willingness to learn, iterate, and receive feedback.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility

The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $85,000 – $110,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. 

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.