Onboarding & Training Specialist

Job Description

About Us:

VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, lower operating costs, and improved patient understanding.

About the Position:

VideaHealth is looking for an Onboarding & Training Specialist to join the Customer Success team. You will clinically onboard users, demonstrating how to use VideaAI and more importantly explaining why they want to use VideaAI. You will work closely with Sales, Implementation and Customer Success teams to ensure VideaHealth products are delivering their full potential to users. To succeed in this role, you must be a great communicator, a fast learner, and thrive in a fast-paced environment. The ideal candidate has clinical experience in a dental office or practice, and a background in training, education, or onboarding. If this sounds like you then we’d like to meet you!

Key Responsibilities:

• Pre-Onboarding Validations & Scheduling: Validate workflow and experience with each office.

• Client Onboarding: Facilitate onboarding for new clients, including setup, training, and support for all practice employees.

• Owner for all Customer product marketing materials including training & documentation

• Develop and deliver training sessions, create onboarding documentation and support materials to enhance user understanding of VideaAI.

• Technical Support Pre-Onboarding: Serve as the primary contact for clients during onboarding, addressing technical questions in partnership with the Implementation Engineer.

• Work closely with Sales, Product, and Engineering teams to ensure a seamless transition for clients.

• Facilitate feedback sessions to obtain testimonials and assess user satisfaction in order to address issues and bring voice of the consumer information to the CS and Product teams.

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products and services within dental offices and the VideaAI Platform

• Customer Engagement & Adoption:

  • Demonstrate extensive knowledge of dental office operations and the VideaAI Platform.

  • Utilize the total office concept to integrate VideaAI into dental practices

  • Drive customer acceptance and utilization of VideaAI

  • Gather customer feedback to improve product and service offerings

  • Conduct virtual and in-person training to ensure full adoption

About You:

• Clinical dental experience

• Prior experience in onboarding, training, or customer education

• Strong communication and presentation skills, both in-person and virtual

• Ability to translate technical features into clinical value for dental professionals

• Comfortable with technical troubleshooting and collaboration with engineers

• Skilled at creating documentation, training materials, and onboarding content

• Experience working in a startup environment

VideaHealth is supported by some of the best investors in the world, having raised over $67M in Venture Capital from Tier 1 investors such as Threshold Ventures, Spark Capital (Twitter, SnapChat, SmileDirectClub), Zetta Venture (Kaggle), and Pillar VC (PillPack), as well as angel investors such as Frederic Kerrest (Co-founder of Okta). Our work has been featured in TechCrunch, Wall Street Journal, and many other outlets.

If you want to join a breakthrough healthtech company and help accelerate its impact and growth, we encourage you to apply for this exciting opportunity!