Practice Manager – Quality Services

Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize Quality  by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Practice Manager, you lead a team that excels in software implementation delivery.  

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success

• Leading through hands-on and strategic initiatives

• Cultivating a positive and productive environment

• Driving new practices to support implementation excellence

• Creating innovative collateral to support delivery

• Partnering with global and cross-function teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to the Quality Cloud?

This is a remote, US-based, position with required travel.

What You’ll Do

• Lead a Professional Services team that delivers  Veeva Quality Cloud
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource.  Dedicate up to 25% of time engaging with customers.
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success. 
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.   
• Manage escalations and support sales and other teams in the pre-sales process. 
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.  
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services – to champion customer and employee success

Requirements

• 10+ years of software implementation experience at a software vendor or consulting firm
• 8+ years in people management
• Has grown and led a professional services team 
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Nice to Have

• Experience implementing Quality Systems for Life Sciences or regulated industries

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 – $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].