Customer Success Manager I – Commercial Segment

Job Description

About Us:
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Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:
As a Customer Success Manager (CSM), you will manage a high-volume, long-tail book of business, ensuring retention and growth across a broad portfolio of customers. Focused on efficiency and scale, you will drive adoption, value realization, and renewal outcomes using digital-first engagement strategies, data insights, and targeted interventions.

This role requires strong analytical skills, an ability to prioritize across hundreds of accounts, and comfort working in a fast-paced, transactional environment where success depends on operating at scale.

Why This Role is Unique:

This isn’t a traditional high-touch CSM role—it’s about managing a large-scale customer portfolio with precision and impact. You’ll help Seismic deliver value to every customer, regardless of size, using data-driven insights and scalable engagement strategies.

Who you are:

• Bachelor’s Degree in Business, Technology, or related field (or equivalent experience).
• 3+ years in Customer Success, Account Management, or related roles in a SaaS environment.
• Experience managing a high-volume book of business and driving outcomes at scale.
• Strong analytical and data interpretation skills; ability to make decisions based on customer health metrics.
• Proficiency with CS platforms (e.g., Gainsight) and CRM tools (Salesforce).
• Excellent written and verbal communication skills; comfort in leading webinars and digital engagement.
• Highly organized with the ability to juggle competing priorities across hundreds of accounts.
• Strategic thinking with a passion for operational excellence and scalable customer engagement.
• Confidence navigating a transactional, fast-paced environment.
• Self-motivation and resourcefulness; thrives in ambiguity with a “bias for action.”

What you’ll be doing:

Portfolio Management & Scale Engagements 

• Own and manage a high-volume portfolio of small-to-midsize accounts (<$100K ARR).
• Leverage customer health data and signals to proactively prioritize accounts needing intervention.
• Engage customers using scaled programs (targeted emails, webinars, in-product messaging) to drive adoption and success.
• Balance 1:1 and 1:many touchpoints efficiently across the portfolio.

Driving Adoption at Scale 

• Monitor product usage trends across your book of business to identify patterns of underutilization.
• Execute targeted, repeatable adoption plays to address gaps and maximize customer value realization.
• Deliver digital resources and scalable training sessions to help customers fully leverage the Seismic platform.

Value Realization & Expansion 

• Collaborate with customers to align on desired outcomes and success metrics at scale.
• Track and report customer success metrics to ensure accounts are achieving measurable value.
• Identify upsell and cross-sell opportunities, partnering with Sales for seamless handoff and execution.

Renewal & Risk Management 

• Maintain an accurate renewal forecast across your portfolio, driving high retention rates.
• Proactively identify and mitigate risks using data insights and regular account health checks.
• Develop and execute scalable renewal strategies, ensuring timely communication and issue resolution.

Cross-Functional Collaboration 

• Work closely with Customer Education, Marketing, and CS Operations to align on scaled engagement programs.
• Provide feedback to Product and Engineering teams on common customer challenges and feature requests.

What Success Looks Like 

• Retention: Consistently high renewal rates across a large portfolio.
• Adoption: Improved product usage and engagement across the customer base.
• Efficiency: Effective management of hundreds of accounts through scaled and automated motions.
• Growth: Identification and execution of upsell opportunities in collaboration with Sales.

What we have for you:
At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page(Opens in a new tab).
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here(Opens in a new tab).

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $70,400 USD – $121,400 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.