Data Analyst – Member Services

Job Description

**This role can be remote**

THE ROLE: Data Analyst – Member Services

We’re looking for…

We are a leading e-commerce-only, off-price fashion retailer, offering high-quality designer brands at unbeatable prices. Our fast-paced, data-driven environment provides a unique opportunity for creative problem solvers to make a significant impact on the bottom line while enhancing the member experience.

We are looking for a highly analytical and detail-focused Data Analyst to join our Member Services team. In this role, you will analyze member interactions, business trends, and operational performance to identify areas for improvement, optimize support processes, and enhance member satisfaction.

What You’ll Do:

• Assist in analyzing data from multiple sources to identify trends and patterns that support improvements in the member experience and business performance.
• Build and maintain dashboards and reports to track key performance indicators (KPIs)
• Work with cross-functional teams to gather data requirements and facilitate data mining efforts to support ad-hoc analyses and initiatives.
• Conduct exploratory data analysis to identify trends in member behavior and operational performance.
• Ensure data accuracy by working with Business Intelligence and Member Services Operations teams to validate and organize datasets for analysis.
• Present findings through clear data visualizations, reports, and summaries to help stakeholders make informed decisions.

About You:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

• Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field.
• 2+ years of experience in data analysis, preferably within a customer service, logistics, fulfillment, loss prevention or similar eCommerce setting.
• Proficiency in SQL for querying and manipulating datasets using tools such as Oracle SQL Developer, Snowflake, and similar platforms.
• Solid mastery of data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable recommendations.
• Familiarity with customer service platforms (e.g., Zendesk, Salesforce Service Cloud) and their data structures is a plus.
• Excellent communication skills, with the ability to present complex findings to non-technical stakeholders.
• Self-starter with the ability to work in a fast-paced and evolving environment.

Expected Base Salary Range: $70,000 – $80,000

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

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