Recorded Future
Director, Customer Education & Training
Job Description
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
The Role: As the Director of Customer Education & Training, you’ll build and operationalize a global learning strategy that redefines how our customers engage with Recorded Future. This high-impact, high-visibility role spans strategy and execution—shaping certification programs, self-service journeys, and peer-led learning experiences. You’ll inherit a strong, tenured team and partner closely with cross-functional leaders to drive adoption, maturity, and measurable business outcomes through world-class education.
What You’ll Do as Director, Customer Education & Training
- Build and execute a scalable, role-based customer learning journey across live, on-demand, self-service, certification, and community-led programs
- Develop and operationalize a multi-level certification strategy
- Increase engagement in Recorded Future University and drive consistent weekly training activity
- Ensure balanced, quarterly consumption of training credits and optimize delivery planning
- Align education programs with go-to-market strategy, including product launches and packaging changes
- Shape peer-to-peer learning experiences in partnership with our Digital Client Engagement team
- Define key metrics to track education impact on adoption and customer success
- Lead and evolve a global team, creating clarity, structure, and scalable execution
- Own the localization and tech strategy to support efficient, global delivery
- Evaluate and define the optimal monetization model for customer training
What You’ll Bring as Director, Customer Education & Training
- Proven experience designing and scaling integrated customer education programs across live and digital modalities
- Track record of leading global teams and driving operational excellence
- Experience building or managing certification programs that support product adoption
- Ability to define and track education metrics tied to customer outcomes
- Strong cross-functional collaboration skills, especially with Product, CS, and Sales
- Experience within a SaaS environment; cybersecurity or adjacent industry is a plus
- Familiarity with learning technologies, including LMS platforms and content development tools
- Strategic mindset with a bias toward building scalable systems and driving measurable impact
- Bachelor’s degree in a related field (e.g., Education, Instructional Design) or equivalent experience
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
