Senior IT Specialist

Job Description

Senior IT Specialist – Boston Seaport – Hybrid Onsite 

About Nasuni

Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. 

Job Overview:

The Senior IT Specialist is responsible for leading our technical support operations by supporting end-users, acting as escalation and managing our desktop infrastructure this includes tools such as Okta, Jamf Pro, Intune, Automox, Zoom and Office365. The Senior IT Specialist will provide guidance and mentoring to the local technical support team, manage IT projects, and focus on providing IT guidance and solutions to complex technical issues and the needs of our business.

Primary Responsibilities:

• Lead the on-site technical support team by providing guidance and mentorship to junior and mid-level team members and help with implementing best practices in technical
  support.
• Manage and coordinate IT related projects such as new software/application deployment, hardware and equipment upgrades, and new tool development while
  coordinating with internal collaborators, cross-functional teams and planning appropriate communications.
• Maintain accurate inventory records and oversee equipment procurement processes, ensuring alignment with organizational needs and budgetary constraints.
• Communicate effectively with stakeholders at all levels of the organization, providing updates, recommendations, and insights to support strategic decision-making.
• Configure, manage and support a wide range of SaaS applications.

Other Duties:

• Continuous improvement of tools and processes
• Manage IT vendors and procurement processes.
• Travel to other sites may be required.
• Additional responsibilities and tasks may be assigned as needed on a project or interim basis.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience in related field.
• Minimum of 6 years of experience in an IT Support Role
• Demonstrated experience with technical fundamentals (such as Networking, OS level troubleshooting) and platforms such as Okta, Office365, JAMF Pro, Intune, Zoom, Automox or equivalent tools.
• Project management experience, including the ability to lead and collaborate with cross-functional teams to achieve project objectives.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

Why work at Nasuni?     

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:     

• Best in class employee onboarding and training 
• “Take What You Need” paid time off policy 
• Comprehensive health, dental and vision plans 
• Company-paid life and disability insurance 
• 401(k) and Roth IRA retirement plan 
• Generous employee referral bonuses 
• Flexible remote work policy 
• 10 Paid Holidays 
• Wide array of wellbeing offerings 
• Pre-tax savings accounts with company contributions 
• Great team culture and social activities 
• Collaborative workspaces 
• Free on-site fitness centers and stocked kitchens in select office locations 
• Professional development resources 

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.