Program Manager

Job Description

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions – all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We’re looking for a strategic, hands-on Program Manager to lead customer onboarding initiatives and cross-functional project execution. You’ll work at the intersection of product, customer success, and operations to ensure that new customers ramp quickly and internal teams stay aligned on execution. You’ll be a force multiplier—bringing structure, urgency, and clarity to high-impact initiatives.

This position is ideal for someone who thrives in a fast-paced, ever-evolving startup environment and has a passion for building processes that scale while ensuring exceptional customer experiences.

What You’ll Do:

Customer Onboarding:

• Partner with Sales and Solutions teams to design tailored onboarding plans to deliver post-contract in partnership with an Implementation Engineer.

• Define success criteria and set up timelines, milestones, and ownership with clients while working hand in hand with the pre-Sales team (Account Executive and Solutions Engineer).

• Run kickoff sessions, facilitate stakeholder alignment, ensure systems access/setup and communicate clearly with the customer expectations and follow-up with progress updates.

• Identify early risks then work internally to mitigate those risks and drive rapid time-to-value to ensure we are delighting customers.

Cross-functional Execution:

• Drive coordination between Sales, Product, Engineering, and Customer Success, being a pivotal team member in the end to end process.

• Contribute to internal playbooks, templates, and scalable onboarding frameworks – you will blaze the trail in creating many of the first processes.

• Gather insights from projects to help influence product roadmap and implementation strategies.

• Continually improve the overall customer onboarding experience, influencing other parts of the process as well as iterating on your responsibilities.

Metrics & Reporting:

• Maintain accurate and up-to-date project plans, timelines, and documentation.

• Develop dashboards and reports to track customer progress, adoption, and outcomes.

• Report regularly to leadership on program health, blockers, and improvements.

Who You Are:

Experience:

• 5+ years of experience in program or project management, preferably in B2B SaaS or AI/ML-driven products.

• You’ve led complex projects involving cross-functional teams and external stakeholders in a fast-paced environment.

• Proven track record of managing customer-facing technical projects

• You’re a customer-first thinker, and care deeply about delivering smooth, valuable experiences that build trust.

• Exceptional organizational skills; ability to manage multiple programs concurrently.

• Strong communication, stakeholder management, and facilitation skills.

• Comfort with ambiguity, autonomy, and rapid change in a startup environment.

• You’re scrappy, adaptable, and thrive in environments where you can take ownership and move fast.

• You seek diverse perspectives, value team cohesion, and elevate those around you through honest feedback and open communication.

How you show up:

• Champion the Customer – You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• Take Bold Action – You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

• Lead with Data and Insight – You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

• Collaborate to Win – You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• We are customer champions.

• We are bold in action.

• We are data-driven and insight guided.

• We are stronger together.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.