Maven AGI

IT Manager

Boston
April 13, 2026
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Deadline date:

Job Description

IT Manager, Internal Platform & Operations

Company Overview

Maven AGI is reimagining enterprise customer experience, starting with support. Today’s support is slow, expensive, and frustrating. We are building an AI-native platform that delivers faster, higher-quality support at a fraction of the cost.

We are a team from leading technology companies, backed by experienced operators and advisors. Our focus is simple: build systems that actually work, and scale.

The Role

This is not a traditional IT Manager role.

You will own and scale an automation-first, software-defined IT platform that powers the company. The foundations are already in place: identity, device management, infrastructure-as-code, and helpdesk workflows. Your job is to evolve this into a more intelligent, assisted internal system.

The next phase of this platform is introducing agent-assisted workflows—using Maven AGI and modern AI tooling to improve how IT systems are operated, without removing human control.

You will operate across:

  • Identity and access

  • Device management

  • SaaS and internal systems

  • Infrastructure-as-code

  • Office networking and conference systems

This role sits at the intersection of IT, infrastructure, and internal platform engineering.

What You’ll Do

Own the IT Platform

  • Manage and evolve identity, device management, and SaaS systems

  • Ensure systems are reliable, secure, and easy to operate

  • Treat IT as a product, not a support function

Expand Infrastructure-as-Code for IT

  • Build and extend our IT IaC system using Pulumi

  • Drive toward more declarative:

    • user lifecycle

    • access management

    • policy enforcement

  • Integrate with ticketing and approval workflows

Introduce Agent-Assisted Workflows

  • Incorporate MavenAGI and other AI tools into IT operations

  • Enable:

    • faster triage and resolution

    • better decision support

    • improved system visibility

  • Keep humans in the loop for approvals and critical actions

Automate High-Volume Work

  • Eliminate repetitive helpdesk work through automation

  • Build self-service flows for onboarding, access, and common requests

  • Improve system design to reduce ticket volume over time

Own Office Infrastructure

  • Operate and improve office networking (WiFi, segmentation, reliability)

  • Manage conference room systems (Zoom, Google Meet, AV)

  • Diagnose and resolve real-world performance issues

Drive Security and Compliance

  • Enforce access and device policies through:

    • Okta

    • Jamf Pro

  • Ensure systems are auditable and aligned with compliance needs

Improve Helpdesk Through Systems

  • Optimize existing helpdesk processes

  • Reduce ticket volume via automation and better system design

  • Turn operational data into insights and improvements

What We’re Looking For

Core Requirements

  • 5+ years in IT, infrastructure, or systems engineering

  • Strong experience with:

    • identity and access systems (Okta or similar)

    • device management (Jamf or similar)

    • cloud environments (AWS, GCP, or Azure)

  • Experience with infrastructure-as-code (Pulumi, Terraform, etc.)

  • Ability to write code and automate workflows

  • Strong troubleshooting skills across systems and networks

  • High service level internally with teammates

Strong Signals

  • You think of IT as systems and workflows, not just support

  • You have built automation-first or self-service environments

  • You are comfortable introducing AI into operational systems in a controlled way

  • You can operate in ambiguous, fast-moving environments

  • You understand that your work allows the company to scale

Nice to Have

  • Experience with office networking and AV systems

  • Familiarity with CI/CD and developer workflows

  • Experience working with AI-assisted tooling or internal platforms

  • Background in security or compliance (SOC2, ISO, etc.)

What Success Looks Like

  • Core IT workflows are automated and consistent

  • Agent-assisted tooling improves speed and quality of operations

  • Office and conference systems are reliable and low-friction

  • Helpdesk is efficient and focused on exceptions

  • Internal teams move faster because IT systems are well-designed

Why This Role

  • High ownership over critical internal systems

  • Opportunity to define a modern, automation-first IT platform

  • Work at the intersection of infrastructure, automation, and AI

  • Direct impact on how the company operates and scales

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