GTM Systems Lead

Job Description

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions – all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We’re hiring a GTM Systems Lead to own the technical backbone of our revenue organization. This role is responsible for designing, maintaining, and scaling the systems that power Sales, Marketing, and Customer Success.

You’ll sit at the intersection of GTM, RevOps, and Engineering—ensuring our tooling, data, and automation are reliable, scalable, and aligned with how we sell.

What You’ll Do:

Salesforce Ownership & System Architecture

• Own Salesforce (or primary CRM) administration, configuration, and ongoing optimization

• Maintain data integrity, object structure, and system performance

• Design and implement scalable workflows, validation rules, and automation

Marketing & GTM Tooling

• Manage and integrate marketing automation platforms

• Own outbound tooling (e.g., Outreach, Salesloft, Gong Engage) and enrichment sources (e.g., ZoomInfo, Clearbit, Clay)

• Ensure seamless data flow across GTM systems

Lead Routing & Lifecycle Management

• Design and maintain lead routing, scoring, and assignment logic

• Optimize lead lifecycle stages from capture → qualification → conversion

• Ensure SLA adherence and proper handoffs between Marketing and Sales

Revenue Workflow Automation

• Build and maintain automated workflows across the revenue funnel

• Eliminate manual processes and improve GTM efficiency

• Partner with Sales Ops to translate business requirements into system logic

Tool Evaluation & Implementation

• Evaluate, select, and implement new GTM tools and integrations

• Manage vendor relationships and system rollouts

• Ensure tools align with long-term architecture and scalability

Who You Are:

• 3–6 years in GTM Systems, Sales Ops Systems, RevOps Systems, or similar role

• You are Salesforce certified with 2+ years of hands-on experience

• Experience with marketing automation and sales engagement tools

• Hands-on experience with integrations (APIs, middleware like Zapier/Workato preferred)

• Strong understanding of GTM data models and system architecture

• Detail-oriented with a focus on data quality and system reliability

How you show up:

What unites us is our Values and the passion we share to live by them:

• We are customer champions. – You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. – You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

• We are data-driven and insight guided. – You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

• We are stronger together. – You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.