Customer Integrations Specialist

Job Description

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™: Contract Lifecycle Management (CLM). 

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and has been named to the Inc. 5000 list for the fifth consecutive year, ranking among the fastest-growing private companies in America.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.

LinkSquares is looking for a Customer Integrations Specialist to join our Operations team and help support customers who utilize our Integrations Marketplace. 

In this highly visible role, you will be at the center of driving value and providing product feedback directly to Product Managers. This role reports to the Manager of Implementation and works closely with LinkSquares Customers, Support, Product, and Services Teams to fulfill user needs and drive business value. An ideal candidate has proven experience working with customers inside a B2B software business, with a focus on user experience and team.

Responsibilities:

• Lead the implementation of Salesforce and API configurations, provide technical guidance, support and instruction on best practices.
• Facilitate Discovery and status meetings with customers in a timely and professional manner.
• Act as a proactive and organized project manager, guiding new clients through the integration process and shortening time-to-value.
• Collaborate across LinkSquares internal teams to strategize on designing and executing upon integration milestones.
• Support and troubleshoot functional issues in relation to LinkSquares Integrations.
• Facilitate touchpoints and status meetings with customers in a timely and professional manner.
• Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed with other teams.
• Identify and contribute to voice-of-the-customer based on the day-to-day life of our users and expertise in users’ software ecosystem.
• Contribute to the development of best practices, project standards, and methodologies to improve the overall efficiency and effectiveness of all integrations and team processes, policies, & procedures.
• Identify opportunities to document best practices and use cases for integrations and participate in sharing that knowledge via documentation and/or training.

Additional Qualifications:

• A positive attitude and a drive to take initiative.
• 2-4+ years relevant experience in integrations, implementation, support, sales engineering, or technical problem-solving within a SaaS business.
• Strong familiarity with CRM Operations (SFDC,HubSpot) or APIs.
• Experience managing multiple projects and requests.
• High attention to detail and strong communication skills.
• The ability to prioritize quickly in a fast-paced environment.
• Familiarity with SQL, Python, Ruby, or JavaScript a plus. 
• Familiarity with some Salesforce Admin knowledge: Settings, Flows, Object Management, and Dev Console.

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.