Senior Consultant, Corporate Reputation & Issues Management

Locations:

New York: occasional travel into Manhattan location

Washington DC: occasional travel into Capitol Hill location

Boston: hybrid work schedule of 2 days per week in office

We are seeking a Senior Consultant of Issues Management & Corporate Reputation Communications that will play a key role on the company’s public relations team and report to the Senior Director of Issues Management & Corporate Reputation Communications. This position will be responsible for providing robust execution support and guidance on the company’s proactive and reactive external communications efforts around issues/crisis management and corporate reputation. This role resides in a fast-paced, dynamic environment and will help further position and protect the company in the marketplace.

You will:

• Support the Senior Director in stewarding the company’s enterprise Issues Management Program, identifying and monitoring horizon risks with the potential to impact reputation.
• Collaborate and work closely with executive leaders across the business units and enterprise functions on issue preparedness workstreams and lead the development of communications strategy in these situations.
• Conduct research into issue topics, analyzing internal and external inputs including policy, opinion leader commentary, industry viewpoints and employee feedback, and create issue briefs that inform decision making.
• Serve as a key liaison and collaborator with other company risk management workstreams, including government relations, business continuity and enterprise / business unit emerging risk teams.
• Support the Senior Director in crisis response situations, including development of crisis response strategy and communications assets including message frameworks, media statements, leader talking points, etc.
• Engage directly with media around issues/crisis management and support and counsel on the creation of all corresponding materials, including statements, press releases, talking points, strategy memos and media training elements.
• Participate in regular benchmarking and continuous improvement of issues and crisis processes.
• Collaborate with and assist in managing agency partners.

• Bachelor’s degree (preferably in Communications or related field).
• A minimum 10 years relevant communications experience, preferably in issues/crisis management or corporate reputation in a corporate or agency environment.
• A proven self-starter with the ability to work autonomously within a complex, matrixed organization.
• A sense of urgency and experience working in fast-paced, business-critical situations.
• Experience in managing and handling direct interactions with a broad range of media and other external stakeholders. An engaged consumer of all types of media.
• Excellent written and verbal communications skills.
• Proficiency in GenAI communications tools.
• Executive presence and a strong ability to build internal networks, carry out a strategic plan and counsel partners in a thorough, thoughtful manner.
• Experience working in a regulated industry, with an understanding of the policy landscape.
• A sense of curiosity.
• Occasional travel may be required.