Klaviyo
Senior Lead – TPM
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Technical Program Manager – BFCM
Seeking a Senior Lead Technical Program Manager to lead our Black Friday Cyber Monday (BFCM) readiness efforts. As a founding member of our TPM team, you will play a critical role in ensuring our product remains performant and reliable during the peak season for us and our customers. You will partner closely with Engineering, Product, and Customer Support to define and execute a comprehensive BFCM strategy, including:
- Performance and Load Testing: Define and execute rigorous load testing strategies and schedules to identify and mitigate performance bottlenecks.
- Capacity Planning: Collaborate with Business Intelligence and Engineering to ensure adequate capacity to handle peak traffic.
- Incident Management: Develop and refine incident management processes specific to BFCM, ensuring rapid response and resolution.
- Risk Assessment and Mitigation: Proactively identify and mitigate potential risks to platform stability during BFCM.
- Cross-functional Coordination: Facilitate communication and collaboration across all relevant teams to ensure alignment and execution.
Ideal Candidate:
- Experience as a Technical Program Manager in a high-growth, SaaS environment.
- Proven track record of successfully managing large-scale, complex technical programs, ideally with a focus on performance and reliability.
- Strong understanding of cloud infrastructure, distributed systems, and performance testing methodologies.
- Experience with incident management and crisis communication.
- Excellent communication, collaboration, and problem-solving skills.
Technologies/ Skills:
Our tech stack at Klaviyo includes Python as the primary language, Django for the backend, React on the frontend, and everything is hosted on AWS. Experience with these tools, or a background in similar high-performance SaaS environments, is highly preferred.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
