Klaviyo
Manager, Recruiting Operations
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, our mission is to help businesses grow by building deeper relationships with their customers — and that starts with how we build our own teams. We’re looking for a Recruiting Coordination Manager to lead and grow a high-performing global team of Recruiting Coordinators. This person will be a key player in driving operational excellence, creating a best-in-class candidate and interviewer experience, and building scalable processes that support hiring at speed and quality.
As a leader in Talent Acquisition, you’ll partner cross-functionally with People Ops, Legal, Comp, and TA Leadership to streamline scheduling, interview operations, and systems utilization — all while embodying Klaviyo’s values: Customer first, move fast, no shortcuts, know the score and win together.
What You’ll Do
- Lead, mentor, and develop a growing team of Recruiting Coordinators to ensure consistent, high-quality candidate and hiring team experiences.
- Partner with TA leadership to identify friction points in the candidate journey and build scalable, tech-enabled solutions.
- Establish and uphold operational standards for coordination, scheduling, interviewer enablement, and communication.
- Collaborate with People Ops, Legal, Compensation, and HRBPs to align on cross-functional processes that directly impact recruiting efficiency and compliance.
- Develop playbooks and training programs that elevate interview consistency and quality.
- Own tooling and systems optimization — continuously evaluate and improve how we leverage Greenhouse, Guide, Workday, etc. to drive efficiency and accuracy in scheduling and across the candidate lifecycle.
- Track and report on team performance and SLAs, holding the team accountable to metrics and KPIs.
- Lead hiring, onboarding, and career development for Recruiting Coordinators with a focus on growing early-career talent.
- Act as a player-coach: willing to step in and support when needed while building long-term solutions.
Who You Are
- Experienced leader: You’ve led and developed recruiting coordination or people operations teams and thrive in player-coach roles.
- Obsessed with candidate experience: You bring a high bar for communication, speed, and quality.
- Operationally strong: You’re process-driven, data-informed, and skilled at managing multiple moving pieces without losing the big picture.
- Systems-savvy: You’re familiar with recruiting tools (Greenhouse, Guide, etc.) and proactively identify ways to use tech for better outcomes.
- Empowering leader: You care deeply about growing early-career talent and know how to motivate, coach, and elevate your team.
- Collaborative partner: You build strong cross-functional relationships and influence without authority.
- Bias toward action: You take initiative, solve problems proactively, and thrive in fast-paced environments.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
