Growth Strategist (Customer Success)

Job Description

About EliseAI

EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them. 

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About the Role

EliseAI is seeking a Growth Strategist (Owner Segment) to lead the charge in scaling how we support and grow our relationships with multifamily property owners. You’ll serve as a strategic partner to these Owners — helping them launch new solutions, unlock operational efficiencies, and identify opportunities to drive value across their portfolios.This role is ideal for someone excited to build. You’ll help define what our customer coverage model looks like for ownership groups — developing, testing, and refining playbooks to drive scalable engagement and long-term growth. You’ll operate at the intersection of strategy, customer relationships, and execution.

Key Responsibilities 

•  Drive Onboarding & Time-to-Value: Lead Owners through implementation and onboarding to ensure a fast, smooth ramp. You’ll tailor training sessions, field strategic questions, and align on how EliseAI drives NOI.
• Be a Strategic Growth Partner: Manage a portfolio of Owner accounts and proactively identify ways to grow product adoption, expand use cases, and strengthen ROI.
• Develop & Iterate on Playbooks: Build and refine repeatable processes to deliver high-quality service and engagement at scale, helping us define what success looks like across different Owner profiles.
• Lead Business Reviews & Strategic Sessions: Run high-impact conversations that connect our product performance to each Owner’s broader investment goals.
• Leverage Data to Drive Outcomes: Monitor usage trends, performance benchmarks, and portfolio-level insights to surface opportunities and risks.
• Act as the Voice of the Customer: Share feedback and insights with our Product and Engineering teams to shape the roadmap based on Owner needs.

Requirements

• 2+ years of experience in consulting, finance (investment banking, real estate private equity, investor relations), or customer-facing roles at a SaaS company
• Strong business acumen and ability to engage with analytically-minded customers who care about outcomes
• Excited by ambiguity and energized by the opportunity to build from scratch
• Excellent communicator — able to distill complex topics and make them actionable
• Comfortable with data — both in analyzing it and presenting it to executive-level stakeholders
• Knowledge of SaaS, APIs, or real estate tech workflows is a plus
• Willingness to work in person at our NYC headquarters 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options 
• Medical, Dental and Vision premiums covered at 100%  
• Fully paid parental leave
• Commuter benefits 
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area – we'll make the move exciting, not painful.

Job Compensation Range:

The salary range for this role is $90,000 – $120,000 (OTE $112,500 – $142,500). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].

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