Data Privacy and Complaint Resolution Senior Associate

Job Description

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As a Data Privacy and Compliant Resolution Senior Associate, you’ll manage and execute tasks related to data privacy: access, correction, deletion requests, and complaint resolution. This role ensures compliance with relevant data privacy regulations (e.g., GDPR, CCPA) while addressing customer concerns professionally and efficiently.

What you’ll do as a Data Privacy and Complaint Resolution Sr Associate

• Handle and process data privacy deletion requests from customers in compliance with applicable laws and internal policies.

• Verify and authenticate identity for data subject requests to prevent unauthorized actions.

• Maintain accurate records of data requests and resolution timelines.

• Collaborate with DE, IT, Legal, and Compliance teams to ensure proper execution of requests.

• Stay informed about global data privacy laws and recommend updates to processes as necessary.

• Respond to high-risk and sensitive customer complaints and escalations received through various channels, including email, phone, and executive escalations

• Investigate and analyze complaints and COMM-RISK tickets to determine appropriate resolutions while adhering to company policies and procedures.

• Coordinate with internal departments including Legal, Regulatory Operations, Risk, VIP, and compliance to ensure timely resolution of escalated complaints.

• Track, document, and report complaint trends to identify areas for improvement in products, services, or processes.

• Develop and implement best practices to enhance the customer experience and minimize recurring issues.

What you’ll bring

• Minimum 2–3 years of experience in customer service, complaint resolution related role .

• Familiarity with regulations such as GDPR, CCPA, or other data protection laws.

• Experience working with groups such as compliance, or legal settings is highly desirable

• Ability to communicate with multiple teams about process and policy updates

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US hourly rate for this full-time position is 19.62 USD – 24.52 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.