Customer Discovery Associate

Job Description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a VIP Sales Associate, you will be a part of a team that services high-potential and prospective VIP players through the delivery of exceptional guest services, operational best practices, sales tactics, and employee development. You’ll also be a part of executing DraftKings’ industry-leading VIP engagement strategy and understanding the needs of our players to foster their loyalty to DraftKings.

What you’ll do as a VIP Sales Associate

• You will act as the face of our digital DraftKings brand.

• Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.

• Effectively evaluate a player's potential for placement in DraftKings’ VIP Program.

• Assist in developing and optimizing strategies for player engagement and qualification.

• Compile player feedback to support improvements to the platform and identify commercial opportunities.

• Contribute to business acquisition efforts for new state product launches.

What you’ll bring

• Experience with sports betting, gaming economies, and player behavior.

• 2+ years of experience in a customer-facing role.

• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

• Ability to think quickly and critically when negotiating with a player.

• Willingness to travel and work nights and weekends.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 54,400.00 USD – 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.