Senior Director of Implementations

Job Description

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that’s improving lives at scale by promoting the best patient-specific care options, using cutting-edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health plans covering over 15 million lives, while our revenues and company size have quadrupled.  That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work; Top 5 LinkedIn™ Startup; TripleTree iAward; multiple KLAS Research Points of Light awards, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

Will serve as senior leader responsible for implementation projects. Will manage and direct a
team of 10+ implementation professionals charged with designing, structuring and overseeing
multiple end to end implementation and delivery projects for new and existing customers.
Specific duties include:

• Managing and guiding an Implementation team composed of 10+ professionals
  (Directors, Senior Managers and Managers) who oversee cross-functional project teams
  of 10-15 resources each, to execute end-to-end implementation of AI based prior
  authorization solutions for health plan customers and beyond (new product
  solutions/verticals). These duties include selection and hiring of team members,
  directing training, assigning team members to projects, day-to-day management of
  team members, setting goals and managing expectations. Will also build and manage a
  multi-layer growth plan for members of the Implementation team from entry level roles
  to more senior implementation role, including performance evaluation and
  management strategies.
• Managing and directing the process by which existing playbooks and infrastructure
  (people, process, and tools) required to support scaling health plan customer
  implementations focused on prior auth/ UM SaaS and service-based solutions, ensuring
  consistent and swift launches for new customers are refined and revised to reflect the
  evolving Cohere Health product suite and the market.
• Identifying and defining new playbooks as Cohere Health grows to include other models
  beyond health plan customers i.e. value based solutions, EHR solutions etc. and scaling
  the same
• Building strong relationships with key customers and managing and directing client
  communications during the implementation process to ensure lasting success during
  delivery. Managing customer escalations and senior client communications in case of
  any delivery risks and concerns.
• Continually monitoring and revising existing implementation strategies as the market for
  the Cohere Health technology grows and matures factoring in the unique nature of our
  payer and risk-bearing provider customers and the variety of offered solutions.
• Partnering with leadership in Sales and solutioning teams on client proposals, RFP
  responses and pitch presentations to prospective clients.
• Overseeing and ensuring that handoffs from the Activation teams to the
  Implementation team and from the Implementation team to the Client Success team in
  accordance with company SOPs and are handled properly and together with leadership
  serving as a thought partner in refining and up-dating the handoff process with these
  teams.
• Providing leadership in building implementation expertise for the Cohere solution and
  creating scalable onboarding and training strategies for implementation team resources.
• Establishing a multi-year strategy and roadmap for the Implementation team from
  building rigor and cohesiveness to identifying efficiencies and getting to full scale to
  drive the organization for best in class.

Requirements:
Position requires a Master’s degree (or an equivalent foreign degree) in Business
Administration, Finance, or a closely related field and 6 years of client facing delivery
experience in a senior consultant position, which includes five 5 years of experience at a
Manager level leading and managing health plan implementations.

Must also have 6 years of experience (which can have been gained concurrently with the
primary experience requirement above) working with the following which includes 5 years of
experience managing and leading teams responsible for the following:

• Working on end-to-end implementations for health plan customers including
  customer engagement, project management, internal and external communication
  and cross-functional collaboration;
• Working with value-based care models, novel care models including advanced primary
  care, payer, provider, and digital health trends as well as utilization management and
  prior authorization processes associated with health insurance plans across
  Commercial, Medicare, and Medicaid plans;
• Delivering complex large scale health plan technology implementations and working
  cross functionally with product, engineering and clinical teams on implementation
  strategy and delivery;
• Overseeing customer reporting, including analytical insights using data mining, data
  visualization, and modeling tools including Tableau, Excel and PowerPoint;
• Working with health plans in customer-facing roles, with a strong orientation towards
  customer service mindset including interacting with key senior stakeholders, including
  C-suite and VP level stakeholders on a regular basis; and
• Building out growth strategies and financial business cases for health plans, to be able
  to bring a strategic lens to implementations.

Must also have at least 2 years of experience (which can have been gained concurrently with
the other experience requirements listed above) working at a Director level position with the
following:

• Leading end to end implementations for Utilization Management Healthcare / AI
  based solutions for health plans;
• Leading the inception and growth of a dedicated implementation team and crafting a
  comprehensive strategy for scaling implementation at a healthcare technology
  company;
• Building and managing cross-functional project teams to execute end-to-end
  implementation of AI-based prior authorization solutions for health plans; and
• Defining playbooks and infrastructure (people, process, and tools) required to support
  scaling health plan customer implementations focused on prior auth/UM SaaS and
  service-based solutions.

Up to 25% domestic travel required.

This is a telecommuting position working from home. May reside anywhere in the United
States.

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $255,944.00 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

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