CarGurus
Senior Manager, Facilities & Workplace Services
Job Description
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they’re not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
CarGurus is seeking a Senior Manager, Facilities & Workplace Services to lead our global workplace operations and real estate portfolio. This role combines the day-to-day management of facilities and employee experience with oversight of vendor strategy, space planning, and real estate transactions. The Senior Manager will head the FREO (Facilities, Real Estate & Operations) team, ensuring that our offices, including our Boston headquarters, Dublin hub, and additional global locations, are safe, efficient, and engaging environments for our hybrid workforce.
This highly visible position partners cross-functionally to align workplace strategy with CarGurus’ culture, business goals, and employee experience. It balances vendor negotiations and capital planning with operational scalability and daily service excellence, while leading a growing team that supports every CarGurus employee’s in-office experience.
What you’ll do
Team & Leadership
- Lead and mentor the FREO team, including office coordinators and workplace staff across global sites.
- Set a long-term vision for service excellence and operational scalability.
- Establish operating rhythms, provide coaching, and scale delivery consistently across offices.
- Foster a culture of proactive problem-solving, collaboration, and employee-first mindset.
Employee Experience & Hybrid Office Enablement
- Deliver a best-in-class workplace experience that supports collaboration, productivity, and engagement.
- Manage desk and room booking systems; ensure Wi-Fi and AV infrastructure is reliable and current.
- Communicate clearly around workplace initiatives, system upgrades, and service changes to maintain transparency and build trust.
- Partner with IT, People, Finance, Legal, and Communications teams to deliver seamless employee experiences.
Workplace Operations
- Oversee daily facilities operations across all offices, including janitorial, HVAC, security, food & beverage, and general maintenance.
- Manage ticketing systems (e.g., Jira), monitor SLAs, and ensure timely resolution of workplace requests.
- Conduct regular site walkthroughs and preventive maintenance checks to uphold workplace standards.
- Develop and manage annual operating and capital budgets for facilities and workplace services.
- Oversee vendor performance, ensuring cost efficiency, quality, and continuous improvement.
Space Planning & Optimization
- Track and analyze occupancy and space utilization data to inform long-term strategy.
- Lead office design, reconfigurations, and buildouts that balance aesthetics, function, and cost.
- Oversee logistics for moves, adds, and changes (MACs).
- Recommend adjustments based on hybrid usage patterns, headcount growth, or departmental shifts.
Compliance & Safety
- Ensure compliance with life safety, accessibility, and regulatory standards across sites.
- Lead emergency preparedness planning, conduct regular safety drills, and maintain accurate documentation.
- Maintain knowledge of environmental health, safety, and business continuity requirements to ensure resilience.
- Manage security systems and policies that protect employees, assets, and facilities.
Corporate Real Estate
- Support lease administration and landlord/property management relationships.
- Assist with select lease transactions, renewals, and occupancy planning in partnership with the Director of Real Estate & Facilities.
What you’ll bring
- A hands-on, proactive workplace and facilities professional with experience leading both daily operations and strategic real estate initiatives.
- Proven success in creating and sustaining a positive, engaging workplace experience across multiple sites.
- Skilled in vendor management, contract negotiations, and budget oversight.
- Experienced with space planning, occupancy analytics, and hybrid workplace design.
- Familiar with building systems (MEP, HVAC, life safety) and preventive maintenance best practices.
- Comfortable working cross-functionally with IT, People, Finance, Legal, and Communications teams.
- A strong communicator and mentor who builds trust with executives and employees alike.
- Highly organized, detail-oriented, and able to flex between strategic planning and tactical execution.
- 10+ years of progressive experience in workplace, facilities, or real estate operations, including multi-site/global oversight.
- Proven ability to lead high-performing teams and scale service delivery across locations.
- Strong skills in vendor management, contract negotiations, and budget ownership.
- Technically adept with AV systems, booking platforms (e.g., Robin), and IT infrastructure.
- Data-driven approach to space optimization, workplace strategy, and project management (e.g., buildouts, moves, renovations).
- Knowledge of safety regulations, accessibility standards, and emergency response leadership.
- Strong communicator and collaborator who thrives in cross-functional settings.
- Excellent analytical and problem-solving skills; comfortable interacting with senior leadership.
- Willingness to travel to domestic and international offices as needed.
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
