Associate General Manager

Job Description

About Us:

Founded in 2021, Axion Ray is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.

As trailblazers in end-to-end quality intelligence, we’re setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance.

Our vision extends beyond mere problem-solving; we’re committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion Ray is paving the way for smarter, safer, and more efficient production processes across diverse sectors.

Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion Ray is poised to lead the quality revolution in manufacturing.

About the Role:

We’re looking for a Director of AI Solutions (Associate General Manager) to own a portfolio of customer relationships. This person will partner closely with Engagement Leads and take responsibility for high level executive relationships and outcomes as the face of Axion Ray.

What you’ll do:

• Oversee teams of Engagement Leads and Deployment Leads who execute day to day customer operations. This includes ensuring customer data is ready for our platform, training new users, identifying insights, escalating and troubleshooting issues, creating value stories, and working with customers

• Ensure platform deployments run on schedule and customers understand their data and relevant problems to be solved with the platform

• Work closely with senior executive leadership at customer companies to share insights and value stories

• Ensure customers are receiving support and guidance on technical issues and that the team is working closely with customer stakeholders to understand their technical requirements and objectives

• Provide guidance on best practices for integrating our platform into customer systems

• Collaborate with our sales and product development teams to identify and implement product improvements and new features based on customer feedback and observations in the field

• Monitor and analyze customer user data to identify opportunities for improvement and proactively address potential issues

• Identify opportunities for upsell and cross-sell within your customer portfolio

• Work closely with Axion leadership to navigate our customers’ organizations to secure budget for customer expansions and secure contracts

Who you are:

• 7+ years as a client/customer-facing project lead, managing teams and working closely with high level executives

• 3+ years as a people manager

• Leverages problem solving, creativity and technical skills to help organizations use their data to drive impact in the world

• Enjoys deriving insights from data analysis, AI models and driving impact from them

• Thrives in working in environments where priorities quickly shift and evolve

• Nice to have: Experience in the AI domain, with NLP, Generative AI, early-stage startups, aerospace, automotive or medical device companies

Why Axion Ray:

• Join a fast-growing, early-stage startup with the chance to make a significant impact from day one

• Our culture puts people first – we will encourage you to bring your full self to work and will set you up to succeed

• Competitive compensation, meaningful equity, and benefits package

• Career development and leadership opportunities

• We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford

• We’re an interdisciplinary team that prizes collaboration & diversity of thinking

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.