Applause
Technical Project Manager (QA)
Job Description
In this Technical Project Manager (QA) you’ll be supporting strategic customer-facing projects through the creation and maintenance of project plans and schedules. Assisting with communication plans, meeting facilitation, reporting, analysis, and insights. We’re looking for someone who displays analytical prowess and ability to communicate effectively at all levels both internally and with the customer.
Day-to-day Responsibilities:
- Ensures team meets customer testing timelines, and internal SLAs and manages a team to meet or exceed overall KPIs
- Manages Project costs and deliverables to ensure margin goals are met and/or exceeded
- Organize and analyze testing data for trends, course corrections, and customer reports
- Performing Quality Assurance tasks to ensure proper data being reported is clean, correct, and conformed
- Process Optimization: Spots opportunities for process optimization and drives implementation of improvements across the account
- Liaising with project team members and providing suggestions or solutions to unforeseen issues when needed.
- Communicating with clients about the status and progress of their projects.
- Ensure all project strategies are in compliance with company standards, as well as federal laws and regulations when applicable.
- Operates under minimal supervision and manages own time effectively maintains control over all current projects/responsibilities, and follows up on all relevant issues
- Works with internal Applause teams to clear roadblocks – i.e. platform issues, specialized Community Management (CM) requests, etc
- Actively participates in cross-functional initiatives to help meet business goals
