Platform Engineer

Job Description

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world’s largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Applause is looking for a Platform Engineer to join our Platform Delivery team. Platform Delivery is the curator of the core infrastructure of the Applause platform, from cloud resources to enabling service teams and their production services, and the evangelists for our engineering culture and practices. Platform Delivery provides the framework which holds the cloud-based, microservices infrastructure together while achieving maximum development velocity with just enough barriers and safety measures to prevent accidents.

Key Responsibilities:

• Use infrastructure management tools to manage cloud resources
• Manage infrastructure services such as build automation systems
• Participate in requirements gathering, design reviews, and code reviews
• Develop automation jobs for deployment and management of services
• Participate in management and troubleshooting of infrastructure services
• Perform task-related infrastructure work such as backup/restore and patch management
• Assist engineering teams in troubleshooting their services on the platform
• Participate in on-call rotation for infrastructure services
• Operate all aspects of our internal developer platform and services hosting
• Other duties as assigned

Job Requirements and Preferred Skills:

• Experience with infrastructure as code tools such as Chef, Puppet or Ansible
• Experience writing Bash and familiarity with one or more of Go, Python, or Ruby
• Experience with monitoring tools and services such as Nagios, New Relic, or Datadog
• Experience with Linux and familiarity with troubleshooting tools, such as strace, lsof, and netstat
• Experience with Kubernetes and familiarity with operators and Helm
• Familiarity with cloud infrastructure and services such as AWS, GCP, or Azure
• Familiarity with common build tools for Java, Python, and JavaScript
• Familiarity with continuous integration tools such as Jenkins, TeamCity, or GitHub Actions
• Understanding of distributed computing concepts such as leader election and locking
• Ability to communicate effectively using documents, diagrams, and more informal methods such as chat and email

This is not a head down, work in a corner position. As a member of Platform Delivery, you will participate in all aspects of the Applause platform and interface at all levels of the infrastructure from working with support teams to assisting in architecture decisions and providing design feedback. This role will report to an Engineering manager while working closely with our information technology and development teams.

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation:

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.

The salary range for this position is $90,000 – $110,000.

Accommodations:

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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