Operations Manager

Job Description

An ideal candidate for our Operations Manager role has the following attributes:

• Solid project coordination/management skills;
• Resilient and adaptable to changing requirements;
• Uses Data Analytics for decision making

Responsibilities & day-to-day activities

• Run internal team calls and keeping the team on track to meet project objectives;
• Drive projects to completion identifying potential risks to scope, timeline or quality and engaging and motivation the team to success.
• Provide oversight over project plans and schedules, tracking of deliverables, managing an issue log and escalation process; and     
• Escalate issues to the appropriate stakeholder as required to overcome blockers.
• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Identifies trends by using data analytics and assess opportunities to improve processes and execution.
• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendors, and risk management.
• Ensure alignment between delivery, sales and operations functions.
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Collaborates with transitions and onboarding teams as needed.
• Hiring and managing the Operations team
• Establishes and maintains credible, professional relationships with sales, internal business lines, and external vendors.
• Flexible attitude and willingness to experiment with new processes and methodologies.

Required Skills and Experience

Bachelor’s degree in Computer Science, Engineering or equivalent work experience;

2 years of experience in Project Coordination / Management;

Experience using Data Analytics to make business decisions

Excellent written and verbal communication skills;

Effective and Creative problem solving, risk management and escalation skills.

Preferred Skills and Experience   

• Strong understanding of Software Development and QA testing processes

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Base Salary Range: $70,000 – $100,000 

What Makes Applause a Great Place to Work:

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

At Applause, living our core values – In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals – informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity.  Together as one Applause Nation, we strive to enable professional opportunities for all employees.

Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment.  If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click hereto complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

#LI-OB1