Account Director

Job Description

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview:

The Account Director, Clinical Program Engagement will play a critical role in the success of Amwell’s relationship with assigned Payer Accounts. Success will be measured by client growth/retention, client satisfaction, optimizing program utilization, outcomes, and the financial performance of the overall suite of clinical programs. The primary initial focus of the role will be to develop relationships with assigned Payer Accounts, Brokers, Consultants, and Health Plan Account Executives to successfully expand enrollment and engagement through Amwell’s products and services.

The role requires operational excellence, clinical, professional acumen, and the ability to develop and deploy strategic account and employer specific marketing plans to drive towards our stated success metrics. Extensive task management around deliverables, execution of deployment/new launches, account planning, program demonstrations, marketing plans, reporting, QBRs, and internally interfacing and coordinating with finance, marketing, clinical and product resources to support the client. In addition, this role is the day-to-day liaison with the third-party clinical program partners, holding those partners accountable to execute on the engagement plans and to follow the “rules of engagement” with the Amwell client.

The Account Director, Clinical Program Engagement will be assigned specific client accounts, seamlessly interface and gain the trust of clients at all levels, and lead the internal Amwell team through implementations, post go-live, marketing campaigns, reporting and expansion of the existing relationship.

Frequent interaction with the Amwell executive sponsor and other Amwell leads to keep the entire team apprised of client strategies, goals, objectives, and tactical developments is essential. This key position will be focused on client satisfaction and program usage/revenue growth. This revenue growth will be accomplished by maximizing the number of programs deployed, expanding awareness of program availability within the account, adoption and utilization of the company’s existing products, programs, and services within and by identifying new opportunities for growth and expansion.

Core Responsibilities:

• Collaborate and partner with internal and external assigned account teams to develop a strategic and tactical plan to achieve desired engagement targets and growth
• Work with third party clinical program partners in the interest of your assigned accounts and support open enrollment and or benefit fairs both in person and remote.
• Effectively implement and nurture accounts to ensure optimal performance and success of Clinical Partner Programs through or third-party partners
• Understand business objectives and vision; share those objectives with the Amwell team
• Deep understanding of Health Plans, benefit structures and how Amwell’s products and programs may be implemented and leveraged by the client
• Ability to leverage data analysis to identify emerging trends, opportunities for success, and areas needing attention.
• Provide input and suggestions to marketing teams based on client feedback
• Lead presentations and on-site visits with assigned accounts
• Maintain professional internal and external relationships with both the payer account team and the ASO employer benefit team that reflect the core values of Amwell
• Develop specific plans on how to grow existing accounts, maintaining a best practice template and guiding each ASO employer toward it.
• Demonstrate service excellence
• 10-25% travel required

Qualifications:

• A strong background in working for or with health plans, employers, brokers and consultants.
• Ideal candidate has experience selling, managing, and marketing condition management programs
• Excellent presentation skills
• Skilled relationship developer
• Possess strong planning and organization skills,
• Background in account management, marketing, program management
• Comfortable dealing with and managing in an extremely fluid, fast-paced environment.
• BS Degree required. 5-10 years’ prior experience working with or for health plans. An ideal candidate will have sold technology products or related services to health plans executives
• A solid background in healthcare is a must

Additional information

Job Level: P3

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $107,000- $147,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

about the specific wage range based on the above factors listed.

Additional Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Birthing parents at Amwell enjoy up to 18 weeks of paid maternity leave
• Non-birthing parents enjoy 10 weeks of paid leave
• US employees experiencing reproductive loss are eligible for up to 7 days of paid leave
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance