CallMiner Jobs, Culture, Hiring Process

Overview

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement.

Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.

CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Jobs at CallMiner

Customer Success Operations Analyst (CS Ops Analyst)

Software Quality Assurance Engineer 2 (Manual)

Waltham , Remote

Software Engineering and QA

Details

Insights

Read more about our company, people, and culture.

Working at CallMiner: The Global Leader in Conversation Intelligence to Drive Business Performance Improvement

Talent on the Move - February 25, 2022

Culture

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood

Values
Diversity, Equity, & Inclusion
Benefits

Teamwork

Diverse perspectives produce the best outcomes; together everyone achieves more.

icon ui Quality

Ownership

Take pride and ownership in everything you do; own your success and your failures.

Impact

A successful business provides benefits to our customers, employees, partners, investors and community.

icon ui CustomerSuccess

Innovation

Push the envelope. Never settle.

icon ui Accurate

Candor

Healthy and respectful debate leads to the best outcomes.

icon ui Trusted

Commitment

Be relentless and work hard. Nothing worthwhile comes easy, we win or lose on the margin.

icon ui Scalable

Transparency

A shared perspective and understanding leads to trust and support of a common goal.

Urgency

Operating with a sense of focus and action leads to quick and meaningful accomplishments.

icon ui Success

Success

We value results, not just activity. Success takes many forms, we strive to experience all of them.

Joy

Find happiness, satisfaction and fulfillment in what you do every day.

Our commitment to diversity

cm-commitment-graphic

At CallMiner, we know that our differences of opinion, experiences and backgrounds is what makes us stronger.

Through key employee resource groups, like the CallMiner Diversity, Equity, and Inclusion Council (DEIC), we aim to promote a diverse, equitable and inclusive workplace where all people are accepted, valued, heard and understood.

Medical, Dental & Vision

Fitness Reimbursement Program

Tuition Reimbursement Program

Life Insurance & Disability

401k

Generous Paid Time Off (PTO)

Paid Maternity Leave and Parental Leave

Flexible Spending Accounts

Employee Referral Program

Commuter Benefits

Employee Assistance Program

... and more

CallMiner enables me to be my most authentic self and bring that to my work every day.

Caitie Packert – Customer Success Director

What excites me about CallMiner's future is our ability to keep improving. Our leadership team has such a strong vision.

Alexis Kitchen – Senior Product manager

I really love how the work I get to do on projects makes it easier for other teams.

Andrew Charles – Software Developer

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement.

Company Website

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Overview

Jobs at CallMiner

Insights