Joyce Phan is a technical product leader at the forefront of the multimodal AI movement at Maven AGI. Joyce played a pivotal role in the launch of Maven Voice, the industry’s first enterprise-grade, voice-to-voice AI support agent, which enables real-time, natural conversations for global enterprises. Her work unifies voice, text, analytics, and orchestration into a cohesive platform, transforming advanced research into production-ready solutions that now serve over one hundred global customers.

Joyce’s impact is defined by her ability to bridge the gap between high-level AI capabilities and measurable business outcomes. With a deep technical background in retrieval architectures, latency management, and speech systems, Joyce has earned a reputation for being a credible partner to applied science and engineering teams. Her commitment to building “thinking” AI—systems that provide transparency and reasoning—has fundamentally improved accuracy and trust in automated customer experiences at scale.