FIeld Service Engineer

Job Description

What we need

Symbotic is seeking for a Field Service Engineer to join our Micro-Fulfillment Operations team within our Customer Operations organization. Your job will be to support the performance, reliability, and availability of our automated micro-fulfillment and material handling systems in live customer environments.

This hands-on, customer-facing role requires strong electro-mechanical troubleshooting skills, operational awareness, and the ability to diagnose and resolve complex issues across robotic, conveyor, and automated equipment platforms. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, takes ownership of technical challenges, and partners effectively with customers and internal teams to maximize system uptime and operational performance.

What we do

The Micro-Fulfillment Operations organization is responsible for supporting, maintaining, and optimizing Symbotic's automated fulfillment systems located within our customers' retail stores. Our team works directly in live operational environments to ensure systems operate safely, efficiently, and reliably while enabling customers to meet their fulfillment goals. Field Service Engineers serve as frontline technical experts, providing troubleshooting, maintenance, and operational support while collaborating closely with customers, operations teams, and engineering partners to drive continuous improvement and deliver an exceptional customer experience.

What you'll do

• Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
• Analyze recurring issues and lead structured root cause investigations using methodologies such as 8D problem solving.
• Serve as the primary technical escalation point and provide advanced troubleshooting support for complex equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system performance issues.
• Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions and reliability improvements that increase system uptime and operational efficiency.
• Support customer communications during significant operational events and system disruptions while maintaining professionalism in high-pressure situations.
• Review maintenance activities and system data, maintain technical documentation and reliability records, and identify opportunities for continuous improvement.
• Mentor technicians, support technical training, and assist with site launches, upgrades, process improvements, and network-wide operational initiatives while ensuring compliance with applicable safety standards and procedures.

What you'll need

• Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field, or
• Minimum of 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
• Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware.
• Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
• Strong understanding of preventive maintenance, breakdown response, equipment recovery procedures, CMMS systems, and maintenance documentation practices.
• Proven ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
• Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards. OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications are a plus.

Our Environment

• Up to 30-40% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.