HR Operations Lead

Job Description

Exol* is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail.

*Exol is an independently managed joint venture between Symbotic and Softbank.

What we need

Exol is seeking an experienced HR Operations Manager who will be responsible for the day-to-day execution of HR operations, ensuring accurate, efficient, and consistent delivery of core HR processes. This role will manage benefits administration, employee escalations, and HR transactions, while maintaining strong operational discipline as the organization scales. Candidates willing to relocate once we select our HQ will be given priority. This position reports to the VP of HR.

What we do

The Human Resources organization is responsible for recruitment, administration, compensation, benefits, training & development, performance management, and employee relations.

What you’ll do

Benefits Administration & Vendor Management

• Manage administration of all employee benefits programs (medical, dental, vision, life, and related plans)

• Review and approve insurance invoices, ensuring accuracy against enrollment and plan participation

• Partner with external vendors and brokers to resolve discrepancies and address issues

• Primary point of contact for leave administration, coordinating request documentation across systems, vendors and applicable federal and state plans

• Oversee employee benefit enrollments, changes, and terminations

• Act as primary point of contact for benefits-related inquiries and escalations

Employee Support & Escalations

• Serve as the main contact for employee questions and HR-related issues

• Manage and resolve escalations in a timely and professional manner

• Ensure consistent and high-quality communication with employees

• Maintain appropriate documentation and follow-up on all cases

• Partner with other HR team members to support mobility & immigration

HR Transactions & Data Management

• Execute high-volume HR system transactions, including – New hires, Employee changes (transfers, promotions, status updates) Terminations

• Maintain accurate and up-to-date employee records in Workday

• Ensure data integrity and completeness across all HR systems

Process & Operations Management

• Establish and maintain standardized HR processes and workflows

• Identify and implement process improvements to increase efficiency

• Ensure consistency in execution across all employee groups and locations

• Support onboarding coordination to ensure a smooth employee start experience

Policy Administration & Compliance

• Administer HR policies and ensure consistent application

• Support compliance with applicable employment laws and internal standards

• Maintain documentation to support audits and internal reviews

What you’ll need

• Minimum 8 years of experience in HR Operations or HR Shared Services

• Strong experience with benefits administration and vendor coordination

• Experience managing high-volume HR transactions

• Familiarity with HRIS systems (Workday preferred)

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities.

Our Environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.