Senior UX Researcher

Job Description

Who we are

Symbotic is revolutionizing the supply chain industry with its AI-powered robotic technology platform. Our intelligent software seamlessly orchestrates advanced robots within a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility.

What we need

We are looking for an experienced UX Researcher with 5- 8 years of professional experience to lead user research initiatives, define intuitive user workflows, and derive actionable user requirements for our supply chain robotics solutions. The ideal candidate will have a deep understanding of user-centered design principles, experience working with complex technical systems, and a proven track record of translating research insights into practical design solutions. You will collaborate with cross-functional teams, including product managers, engineers, and designers, to ensure our robotic systems are intuitive, efficient, and aligned with user needs.

What you’ll do

• Conduct User Research: Plan and execute qualitative and quantitative research studies, including interviews, surveys, usability testing, and field observations, to understand user needs, behaviors, and pain points in supply chain and robotics contexts.

• Define User Workflows: Create detailed user journey maps, personas, and workflows to guide the design and development of intuitive interfaces and interactions for robotic systems and related software.

• Derive User Requirements: Translate research findings into clear, actionable user requirements and specifications to inform product development and ensure alignment with user expectations.

• Collaborate with Cross-Functional Teams: Work closely with product managers, UX designers, and engineers to integrate research insights into product design and development processes.

• Analyze and Present Insights: Synthesize research data into clear, compelling reports and presentations to communicate findings and recommendations to stakeholders.

• Stay Current with Industry Trends: Keep abreast of UX research methodologies, supply chain technologies, and robotics advancements to ensure cutting-edge approaches to user experience design.

• Advocate for Users: Champion user-centered design principles and ensure the user perspective is represented throughout the product development lifecycle.

What you’ll need

• Experience: Minimum of 5-8 years of professional experience in UX research, with a focus on complex technical systems, preferably in robotics, automation, or supply chain industries.

• Education: Bachelor’s degree in Human-Computer Interaction, Anthropology, Psychology, Design, or a related field. A Master’s degree is a plus.

• Technical Skills:

  • Proficiency in UX research methodologies (e.g., contextual inquiry, usability testing, surveys, card sorting).

  • Experience with tools such as Figma, Sketch, or similar for creating workflows and prototypes.

  • Familiarity with data analysis tools (e.g., SPSS, Tableau, or Excel) for quantitative research.

  • Knowledge of supply chain operations or robotics systems is highly desirable.

• Soft Skills:

  • Exceptional communication and presentation skills to articulate research findings to diverse audiences.

  • Strong analytical and problem-solving skills to translate complex data into actionable insights.

  • Ability to work collaboratively in a fast-paced, cross-functional team environment.

• Preferred Qualifications:

  • Experience working in a supply chain, logistics, or robotics company.

  • Familiarity with designing interfaces for hardware-software integrated systems.

Our environment

• Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.

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