Scheduling Specialist

Job Description

Scheduling Specialist

We’re seeking a  part-time professional, detail-oriented Scheduler to join our high-touch Community Outreach Team. You’ll play a key role in driving participation in technology projects — including onsite wearable technology testing and at-home tech studies — by contacting and scheduling participants across the U.S. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.

This is a phone-heavy role, and you’ll spend most of your day calling, but you’ll also support with email and occasionally text outreach. You’ll be expected to follow structured systems, navigate platforms like AWS and Monday.com, and consistently hit daily scheduling targets.

This role is part-time (<29 hrs/week), with assigned shifts, including optional Saturday shifts

Key Responsibilities

• Call, email, and text study applicants to verify information and book appointments
• Follow clear protocols and project-specific scheduling rules
• Log activity and updates in our scheduling platforms
• Hit daily and weekly booking targets to support time-sensitive project goals
• Communicate proactively with team leads on blockers or escalations
• Handle PII and sensitive company data with professionalism and discretion

What You’ll Need

• Strong phone presence, clear verbal communication, and professional tone
• Reliable internet and quiet work environment (headset strongly recommended)
• Consistent attention to detail and the ability to follow structured processes
• Ability to work independently and stay accountable for output goals
• Comfort using digital platforms (training will be provided)
• Previous experience in outreach, scheduling, or call-based roles is a plus

Why Join Us?

• Remote-first team and flexible structure
• Opportunity to contribute to cutting-edge tech and research projects
• Simple workflows in a supportive, performance-driven environment
• Training provided — just bring focus, follow-through, and communication skills

What Makes Applause a Great Place to Work:

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

At Applause, living our core values – In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals – informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity.  Together as one Applause Nation, we strive to enable professional opportunities for all employees.

Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment.  If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click hereto complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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